Jennifer Wareham
Corpus Christi
Summary
Dedicated individual with a strong background in team management and operational excellence within the medical field. Skilled in strategic planning and effective communication, leading to improved team outcomes. History of fostering collaboration and achieving key organizational objectives.
Overview
21
21
years of professional experience
Work History
Billing Team Manager
Meg Business Management
03.2024 - Current
- Supervises a team of 3 ACOs and 4 billers/posters for operations across 14 clinics.
- Organizes bi-weekly meetings to enhance team communication and efficiency.
- Conducts thorough monthly audits of clinic accounts for accuracy verification.
- Manages employee relations through coaching, training, and effective communication practices.
- Elevates employee satisfaction with ongoing performance evaluations and development plans.
- Improves team productivity by establishing clear task delegation methods and time management techniques.
- Produces monthly invoicing alongside detailed financial reports for all clinics.
- Coordinates financial discussions with owners from all 14 clinics on a monthly basis.
Account Control Office - ACO
Meg Business Management
05.2023 - 03.2024
- Conducted claims follow-up every 30 days for eight clinics to ensure timely processing.
- Managed monthly statement processing for eight clinics, maintaining financial accuracy.
- Engaged clinic owners in discussions about claims denials to promote resolution.
- Supported billing and posting team through claims billing and insurance payment posting
Reimbursement Section Supervisor/Medical Records Supervisor
Texas Med Clinic
10.2016 - 01.2020
- Supervised and evaluated a team of 4 refund specialists and 1 medical records tech
- Created spreadsheets of patient/insurance credits for the refunds team to complete monthly
- Set monthly goals for both individuals and the team
- Researched and reviewed credits on patients accounts for refunds to patient/insurance
- Searched several software for balances on accounts to apply credits to
- Trained all new team members in refunds and medical records procedures
- Provided back up for the medical records tech
Billing Specialist
Innovative Physical Therapy Solutions & Howard Orthotics and Prosthetics
06.2013 - 09.2016
- Posted insurance payments to patients accounts for two companies
- Contacted insurance companies to follow up on unpaid claims
- Maintained A/R at 95%
- Credentialed Physical Therapists
- Provided back up to the front desk, to include:
- Answering phones
- Scheduling patient appointments
- Checking patients in and/or out
- Provided back up to the income manager
- Called patients to collect past due balances
Insurance Coordinator
GastroIntestinal Healthcare
04.2009 - 03.2011
- Provided insurance estimates to patients for procedures
- Contacted insurance companies to follow up on unpaid claims
- Posted daily charges
- Filed claims both electronically and paper
- Provided back up to the front desk, to include:
- Answering phones
- Scheduling patient appointments
- Checking patients in and out
- Ordered all office supplies
Front Desk
Dr. David Paul Adams, MD, PA
12.2008 - 03.2009
Medical Receptionist
Roanoke Valley Speech and Hearing Center
05.2008 - 12.2008
Front Office
Wake Nephrology Associates
01.2008 - 03.2008
Medical Records/Insurance Billing
Dr. Alexander N. Newman, MD, PA
06.2004 - 01.2008
- Managed patient files and charts with great attention to order and confidentiality
- Contacted insurance companies to follow up on unpaid claims
- Filed claims electronically and paper
- Processed incoming insurance payments to patients accounts
- Scheduled patient appointments
Education
German Studies
Maryland University Global Campus
General Studies
Virginia Western Community College
Roanoke, VAEarly Childhood Education
Johnston Community College
Smithfield, NC01.2002
GED Diploma - undefined
Wake Technical Community College
Garner, NCSkills
- Healthcare administration expertise
- Claims processing and follow-up
- Insurance billing and payments
- Proficient in medical software
- Microsoft Word and Excel skills
- Strong verbal and written communication
- Collaborative team player
- Efficient time management
- Rapid adaptability
Timeline
Billing Team Manager
Meg Business Management
03.2024 - Current
Account Control Office - ACO
Meg Business Management
05.2023 - 03.2024
Reimbursement Section Supervisor/Medical Records Supervisor
Texas Med Clinic
10.2016 - 01.2020
Billing Specialist
Innovative Physical Therapy Solutions & Howard Orthotics and Prosthetics
06.2013 - 09.2016
Insurance Coordinator
GastroIntestinal Healthcare
04.2009 - 03.2011
Front Desk
Dr. David Paul Adams, MD, PA
12.2008 - 03.2009
Medical Receptionist
Roanoke Valley Speech and Hearing Center
05.2008 - 12.2008
Front Office
Wake Nephrology Associates
01.2008 - 03.2008
Medical Records/Insurance Billing
Dr. Alexander N. Newman, MD, PA
06.2004 - 01.2008
General Studies
Virginia Western Community College
Early Childhood Education
Johnston Community College
GED Diploma - undefined
Wake Technical Community College
German Studies
Maryland University Global Campus
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