Jennifer Warner
Geneseo,New York
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and the lives of people with intellectual and developmental disabilities
Overview
29
29
years of professional experience
Work History
Director of HIPAA and Quality Improvement
Arc GLOW (formerly Arc of Livingston-Wyoming)
2021.01 - Current
- Ensure full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
- Provide guidance and support to staff on all matters related to HIPAA compliance, improving overall adherence to the law.
- Develop robust quality management systems in compliance with industry standards, resulting in consistent high-quality output.
- Streamline the intake process by implementing efficient data collection and organization methods.
- Oversee the development of partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
Director of Intake and Innovative Supports
Arc GLOW (formerly Arc of Livingston-Wyoming)
2018.07 - 2021.10
- Developed and oversaw the Self-Direction program, including fulfilling the role of fiscal intermediary.
- Supported individuals in choosing their supports and services within their personal budget.
Director of Service Coordination
Arc Of Livingston-Wyoming
2009.03 - 2018.07
- Oversaw program of twenty plus staff providing services to around 600 people with intellectual and other development disabilities
- Developed program budget and ensuring program adhered to budget
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Service Coordination Manager
Arc Of Livingston-Wyoming
2006.09 - 2009.03
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Service Coordinator
Arc GLOW (formerly Arc of Livingston-Wyoming)
1998.09 - 2006.09
- Work in partnership with each person to develop Individualized Service Plans in conjunction with advocate, family members, service providers, etc
- Access, link, and monitor each person’s services based on his/her preferences and abilities
- Provide ongoing support, advocacy, and follow-up to ensure each person’s optimal benefit from the services/programs accessed.
Life Skills Assistant
Arc Of Livingston-Wyoming
1997.02 - 1998.09
- Implemented service plans, providing intensive supervision, assisting and supporting each person in utilizing community, cultural, and educational resources, and completing necessary paperwork within a community residence providing services to nine individuals with developmental disabilities
- Administration of medications, taught daily living skills, planned and implemented educational day trips, and attended case reviews and team meetings as requested.
Shift Supervisor
Tom Wahl’s Restaurant
1995.01 - 1997.01
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
Bachelor’s Degree - Human Service Leadership
State University of New York at Empire College
Associate’s Degree - Human Services
Genesee Community College
State University of New York at Geneseo College
Sate University of New York at Cortland College
Skills
- Staff Management
- Staff Development
- Performance Improvements
- Strategic Planning
- Problem-solving abilities
- Adaptability and flexibility
- Team collaboration
Additional Roles Skills
- Member of the following Committees: Residential Admission Team, Human Rights, Corporate Compliance, HIPAA (committee chairperson)
- Member of Diversity, Equity, and Inclusion (DEI) Committee through the Arc Collabrative
- Participated in the development of the Community Health Improvement Plan in Livingston County for several years
- Investigator- Responsible for investigating OPWDD 147 Incident Reports and providing individual and systemic recommendations.
References
Available upon request.
Timeline
Director of HIPAA and Quality Improvement
Arc GLOW (formerly Arc of Livingston-Wyoming)
2021.01 - Current
Director of Intake and Innovative Supports
Arc GLOW (formerly Arc of Livingston-Wyoming)
2018.07 - 2021.10
Director of Service Coordination
Arc Of Livingston-Wyoming
2009.03 - 2018.07
Service Coordination Manager
Arc Of Livingston-Wyoming
2006.09 - 2009.03
Service Coordinator
Arc GLOW (formerly Arc of Livingston-Wyoming)
1998.09 - 2006.09
Life Skills Assistant
Arc Of Livingston-Wyoming
1997.02 - 1998.09
Shift Supervisor
Tom Wahl’s Restaurant
1995.01 - 1997.01
Bachelor’s Degree - Human Service Leadership
State University of New York at Empire College
Associate’s Degree - Human Services
Genesee Community College
State University of New York at Geneseo College
Sate University of New York at Cortland College
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