Jennifer Warren
Kilgore,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Remote CSR
ROI CX Solutions
American Fork, UT
01.2023 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Cancelled, scheduled appointments for patients
- Transferred calls
- Took Messages
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier/Stocker
Spring Market
Diana, TX
07.2015 - 12.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Store Manager/Acting Store Manager
Dollar General Market
Ore City, TX
06.2010 - 07.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
Harleton High School
Harleton, TX01-1996
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- High-Energy Attitude
- Microsoft Outlook
- Microsoft Office Suite
- Multi-Task Management
- Documentation
- Courteous Demeanor
- Positive and Professional
- Call Center Operations
- Retail Sales Customer Service
- Active Listening
- Medical Terminology Knowledge
Timeline
Remote CSR
ROI CX Solutions
01.2023 - 02.2024
Cashier/Stocker
Spring Market
07.2015 - 12.2016
Assistant Store Manager/Acting Store Manager
Dollar General Market
06.2010 - 07.2015
GED -
Harleton High School
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