Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Warren

Las Vegas,NV

Summary

Motivated and results-driven customer service professional with a strong background in client relations, team leadership, and sales support. Proven ability to handle inquiries and resolve issues with confidence and professionalism. Seeking a sales position where I can leverage my communication skills, customer service expertise, and leadership experience to drive business growth and exceed company goals.

Overview

18
18
years of professional experience

Work History

Crew Member / Order Writer

Trader Joe's
Las Vegas, NV
01.2020 - Current
  • Manage produce orders, ensuring proper inventory levels and product freshness
  • Lead a team to stock and maintain the produce section, ensuring a clean and organized presentation
  • Unload deliveries each morning, verify invoices, and reconcile inventory levels
  • Rotate back stock to maintain product quality and minimize waste
  • Handle seasonal merchandising, creating appealing product displays to maximize sales
  • Provide exceptional customer service by assisting shoppers and answering product questions

Customer Service Manager

Hemlock Bluffs Animal Hospital
Holly Springs, NC
01.2013 - 12.2019
  • Acted as the primary point of contact for client issues, ensuring swift and effective resolution
  • Managed office social media accounts and led marketing projects to increase client engagement
  • Trained and led front office staff to maintain high standards of customer service and efficiency
  • Processed and reviewed client invoices, insurance information, and patient profiles
  • Handled client inquiries via phone, email, and in-person with professionalism and efficiency
  • Oversaw inventory of office supplies and prescriptions to maintain operational readiness
  • Maintained OSHA compliance and updated company procedures and policies

VIP Server

Carolina Hurricanes
Raleigh, NC
04.2015 - 07.2019
  • Delivered exceptional customer service to high-profile clients in a fast-paced environment
  • Provided expert product knowledge and assisted with customer inquiries
  • Handled orders, processed payments, and conducted nightly cash reconciliations
  • Worked individually and as part of a team to ensure a positive customer experience

Emergency Department Registrar

Massachusetts General Hospital
Boston, MA
05.2016 - 09.2016
  • Collected and verified patient information, including demographics and insurance details
  • Updated patient profiles in EPIC and ensured accuracy of medical documentation
  • Obtained patient signatures on hospital consent and Medicare discharge forms
  • Effectively managed multiple tasks in a high-stress, fast-paced environment

Office Assistant

Foundry Orthopedics
Providence, RI
06.2007 - 05.2012
  • Managed phone calls, scheduled patient appointments, and coordinated tests
  • Performed data entry and updated patient information with accuracy
  • Scanned, filed, and managed patient documents and office correspondence

Education

Bachelor of Business Management -

University of Massachusetts Dartmouth
Dartmouth, MA

Diploma -

Bishop Feehan High School
Attleboro, MA

Skills

  • Sales and Client Relations
  • Leadership and Team Management
  • Merchandising and Inventory Management
  • Customer Service
  • Microsoft Office
  • Organizational Skills
  • Communication and Problem-Solving
  • Data Entry and Documentation

Timeline

Crew Member / Order Writer

Trader Joe's
01.2020 - Current

Emergency Department Registrar

Massachusetts General Hospital
05.2016 - 09.2016

VIP Server

Carolina Hurricanes
04.2015 - 07.2019

Customer Service Manager

Hemlock Bluffs Animal Hospital
01.2013 - 12.2019

Office Assistant

Foundry Orthopedics
06.2007 - 05.2012

Bachelor of Business Management -

University of Massachusetts Dartmouth

Diploma -

Bishop Feehan High School

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Jennifer Warren