Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jennifer Washington

Crowley

Summary

Dynamic Mental Health Technician at Perimeter Behavior Hospital with expertise in crisis intervention and patient care. Proven ability to advocate for patient rights and develop individualized treatment plans, enhancing client outcomes. Skilled in documentation management and communication, fostering a supportive environment for patients with diverse mental health needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Perimeter Behavior Hospital
Crowley
01.2025 - Current
  • Led individual and group therapy supporting prescribed procedures.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Supported clients in developing daily living skills such as budgeting money or time management.
  • Provided excellent service to patients through personable communication.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Advocated for patient rights and provided guidance on navigating mental health systems.
  • Actively participated in continuing education programs related to mental health care delivery.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.
  • Assisted in developing and implementing treatment plans for patients with various mental health disorders.
  • Coordinated with external agencies to facilitate community-based support for patients.
  • Maintained detailed records of patient progress and treatment outcomes.

Substitute Teacher

Esso
Fort Worth
01.2025 - Current
  • Encouraged positive behavior among students through effective communication techniques.
  • Explained assignments and relayed information from lead teacher.
  • Integrated technology into lessons whenever possible.
  • Assisted with classroom management issues when needed.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Developed and enforced behavioral management plans.
  • Led or moderated classroom discussions and guided exploratory thought.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Participated in professional development programs related to education topics.
  • Assessed student understanding through informal and formal methods.
  • Monitored student progress and provided feedback for improvement.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Collaborated with other teachers to ensure student success.
  • Took attendance and maintained attendance records during period as substitute.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Graded student assignments and exams and discussed results.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Maintained classroom order and enforced school and class rules.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Helped head teacher by restocking missing or low supplies in classroom.
  • Adapted teaching methods to meet diverse student learning styles.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • Provided notes and reports on school day activities to primary teacher.
  • Participated in staff meetings and professional development workshops.
  • Implemented school policies and procedures in the classroom.

Medical Assistant

White Integrated Health Clinic
Fort Worth
03.2024 - 07.2025
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected samples from patients for laboratory testing purposes.
  • Administered injections, medications and treatments as directed by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Prepared treatment rooms for patient examinations.
  • Incorporated outside records into charts and EHR.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Scheduled appointments for patients via phone and in person.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.

Medical Assistant

Texas Health Harris Methodist Hospital
Fort Worth
04.2023 - 03.2024
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Incorporated outside records into charts and EHR.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Scheduled appointments for patients via phone and in person.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Handled general office duties to support administrative staff during peak hours.
  • Documented notes during patient visits.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.

Medical Assistant

Centre For Neuro Skills
Irving
06.2015 - 04.2018
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Administered injections, medications and treatments as directed by the physician.
  • Incorporated outside records into charts and EHR.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted medical facilities to schedule patients for admission.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Explained treatment procedures and physicians' instructions.
  • Administered medications under physician's supervision.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Some College (No Degree) - Nursing Science

Concordia University
Austin, TX
06-2022

Associate of Science - Psychology

Parker University
Dallas, TX
05-2022

Associate of Science - Medical Assissant

Concorde Career College
Grand Prairie, TX
06-2014

Bachelor of Science - Psychology

Capella University
Minneota, MN

Skills

  • Patient care
  • Behavioral assessment
  • Medication administration
  • Documentation management
  • Clinical reporting
  • Healthcare regulations
  • Communication skills
  • Crisis intervention
  • Bipolar disorder care
  • Adaptability and flexibility
  • Nonviolent crisis intervention
  • Active listening
  • Conflict resolution
  • Team building
  • Grief counseling
  • Group therapy facilitation
  • Case documentation
  • Satori alternative to managing aggression (SAMA)
  • Task prioritization
  • Dependent personality disorder guidance
  • Excellent customer service skills
  • Dialectical behavior therapy basics
  • Interpersonal skills
  • Employee training
  • Interpersonal communication
  • Schizophrenia education
  • Patient safety management
  • Nursing assistance
  • Mental health first aid
  • Medical terminology

Affiliations

I take great pride in being a responsible and diligent worker, always ensuring that I meet deadlines while maintaining high-quality standards in my tasks. I thrive in collaborative environments, where I effectively communicate and cooperate with team members to achieve common goals. Additionally, I have a strong desire to learn and grow, readily embracing new challenges and actively seeking guidance to further enhance my skills and knowledge

Certification

  • I have my medical assistant certification and also I have my certification for CPR.

Timeline

Mental Health Technician

Perimeter Behavior Hospital
01.2025 - Current

Substitute Teacher

Esso
01.2025 - Current

Medical Assistant

White Integrated Health Clinic
03.2024 - 07.2025

Medical Assistant

Texas Health Harris Methodist Hospital
04.2023 - 03.2024

Medical Assistant

Centre For Neuro Skills
06.2015 - 04.2018

Some College (No Degree) - Nursing Science

Concordia University

Associate of Science - Psychology

Parker University

Associate of Science - Medical Assissant

Concorde Career College

Bachelor of Science - Psychology

Capella University

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