Jennifer Wasko
Summary
Dynamic professional with a strong background in customer service and food handling, honed at Hoss's Steak and Sea House. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in inventory control and adaptable to fast-paced environments, consistently recognized for reliability and punctuality.
Overview
14
14
years of professional experience
Work History
Salad Bar Attendant
Hoss's Steak and Sea House
12.2024 - Current
- Prepared and assembled fresh salad ingredients to meet customer preferences.
- Maintained cleanliness and organization of salad bar to ensure food safety compliance.
- Assisted customers in selecting items, providing recommendations based on dietary needs.
- Monitored inventory levels and restocked supplies to maintain operational efficiency.
- Trained new staff on proper food handling techniques and customer service standards.
- Collaborated with kitchen staff to coordinate timely preparation of ingredients for service.
- Implemented feedback mechanisms to improve customer satisfaction and service quality.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
- Minimized cross-contamination during preparation and stocking.
- Supported efficient restaurant operations by promptly preparing additional items during peak hours.
- Removed freshly baked bread from oven and sliced up loaves for placement at salad bar.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations, ensuring smooth transitions without compromising quality or efficiency.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Upheld strong knowledge of menu items, ingredients, allergens, allowing for precise recommendations based on specific customer needs.
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Assisted in reducing food waste through proper storage, rotation, and inventory management practices.
- Delivered consistent quality control by carefully inspecting all products before adding them to the salad bar display.
- Set the standard for punctuality and reliability, consistently arriving on time for shifts and maintaining a strong attendance record.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
- Contributed to overall cleanliness of the establishment by routinely sanitizing work surfaces and utensils.
- Followed food safety practices and sanitation guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperature, discarding items not stored correctly.
- Pushed, pulled and transported large loads and objects.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
Substitute Teacher, K-12
Berkeley County School District
07.2021 - Current
- Implemented classroom management strategies to foster a positive learning environment.
- Provided individualized support to students, enhancing their academic performance and confidence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Adapted instructional materials to meet varying student abilities and ensure understanding.
- Collaborated with teachers to maintain continuity of education during absences.
SubstituteTeacher's Assistant
Berkeley County School District
01.2019 - 07.2021
- Assisted teachers in implementing lesson plans and managing classroom activities.
- Supported student learning by providing individualized attention and encouragement.
- Facilitated communication between students, teachers, and parents regarding academic progress.
- Monitored student behavior to ensure a safe and respectful learning environment.
- Adapted instructional materials to meet diverse learning needs of students.
- Organized classroom resources and maintained an orderly environment for effective teaching.
Warehouse Assistant
SpecialMade Goods & Services
08.2017 - 08.2018
- Operated warehouse machinery to ensure efficient material handling and storage
- Conducted inventory checks to maintain stock accuracy and prevent shortages
- Assisted in organizing shipments for timely delivery and improved workflow
- Collaborated with team members to optimize space utilization and enhance safety protocols
- Implemented best practices for loading and unloading freight to minimize damage
- Streamlined order fulfillment processes, reducing turnaround times for customer requests
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Cashier
Southeast Local Schools
12.2011 - 11.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring proper change distribution.
- End of day reports and deposit
- Trained new cashiers on operational procedures and best practices for customer engagement.
Education
Associates Degree - Business Administration
Business Institute of PA
New Castle, PA05-1997
High School Diploma -
Lawrence County Vocational Technical School
New Castle, PA05-1995
Skills
- Strong communication skills
- Customer assistance
- Food handling guidelines
- Cleanliness and hygiene
- Customer communication
- Cash handling
- Food preparation
- Inventory control
- Receiving
- Point of sale systems
- Ordering and restocking
- Cash handling experience
- Efficient time management
- Setting up procedures
- Communicating with customers
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Reliable and punctual
- Organizational skills
- Active listening
- Verbal and written communication
Timeline
Salad Bar Attendant
Hoss's Steak and Sea House
12.2024 - Current
Substitute Teacher, K-12
Berkeley County School District
07.2021 - Current
SubstituteTeacher's Assistant
Berkeley County School District
01.2019 - 07.2021
Warehouse Assistant
SpecialMade Goods & Services
08.2017 - 08.2018
Cashier
Southeast Local Schools
12.2011 - 11.2016
Associates Degree - Business Administration
Business Institute of PA
High School Diploma -
Lawrence County Vocational Technical School