Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wassink

Kingman,IN

Summary

Compassionate Parent Advocate with background in child welfare and family support services. Experience includes providing resources to families, facilitating effective communication between parents and schools, and helping navigate complex educational systems. Strengths lie in advocacy skills, problem-solving, empathy, and deep understanding of special education laws. Previous work impact highlighted by enhanced parent involvement in children's education and improved relationships between families and institutions.

Also, Ambitious Receptionist equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette.

Overview

25
25
years of professional experience

Work History

Parent Advocate Representative

OAISD
Holland, MI
01.2000 - 05.2017
  • Facilitated parent education classes in areas of child development, positive discipline and stress management.
  • Assisted parents in understanding their children's special needs by providing information about available services and resources.
  • Organized support groups for parents to provide them with an opportunity to share experiences, insights and ideas about parenting issues.
  • Provided resources and support for families of special needs children.
  • Facilitated communication between parents, teachers, administrators, and other professionals in order to create individualized education plans.
  • Attended IEP meetings, provided feedback on goals and objectives, and monitored progress towards those goals.
  • Researched laws and regulations related to special education advocacy.
  • Identified available community resources for students with disabilities.
  • Coordinated parent training sessions focused on topics such as behavior management techniques, disability awareness, and self-advocacy skills.
  • Offered guidance regarding guardianship options for adults with disabilities who are unable to make decisions independently.
  • Advised parents on how to effectively communicate their concerns regarding their child's educational program at school board meetings.
  • Developed strategies to help improve academic performance among students receiving special services.
  • Supported clients throughout the appeals process when disputes arise about eligibility or services provided by schools or agencies.
  • Organized and conducted meetings to discuss the implementation of special education programs, policies, procedures, and services.
  • Developed and implemented individualized education plans for students with special needs.
  • Organized workshops for families of special needs children on available resources in the community.
  • Actively participated in school committees related to special education initiatives.
  • Maintained appropriate contacts with district, intermediate units and state special education leaders in continued compliance of special education programs.

Loan Processor and Receptionist

Huntington National Bank
Holland, MI
04.1996 - 11.1998
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Submitted loan applications to underwriting department for review and approval process.
  • Maintained accurate records in computer database system during loan origination process.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Compiled closing packages containing all necessary documents required for funding.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed initial client documentation to structure and submit loan package.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

CNA

Resthaven Living Center
Holland, MI
01.1992 - 09.1995
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored food intake and output as directed by nursing staff.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided emotional support to family members during difficult times.
  • Administered medications under supervision of a licensed nurse.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Turned and repositioned bedridden patients to prevent bedsores.

Education

GED -

Holland High School
Holland, MI
06-1996

Certification - Microsoft Office

Ottawa Area Schools
Holland, MI
06-1996

Skills

  • Research and analysis
  • Multitasking and Organization
  • Multi-line phone proficiency
  • Collaboration and Teamwork
  • Strong Computer Skills
  • Client Education
  • Parenting education
  • Effective Communication
  • Relationship Building
  • Compassionate
  • Professional Bedside Manner
  • Vital sign monitors
  • Customer Service
  • Data Entry
  • Call handling
  • Prioritizing Work
  • Filing and data archiving
  • Detail Oriented
  • Patient-focused care
  • Direct Patient Care
  • Medical Terminology
  • Calm and level-headed under duress
  • Quick problem solver

Timeline

Parent Advocate Representative

OAISD
01.2000 - 05.2017

Loan Processor and Receptionist

Huntington National Bank
04.1996 - 11.1998

CNA

Resthaven Living Center
01.1992 - 09.1995

GED -

Holland High School

Certification - Microsoft Office

Ottawa Area Schools

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Jennifer Wassink