Hi, I’m
Jennifer Waters
Human Resource Professional
Martinsburg,WV
Summary
Experienced Human Resources Manager with over 20 years of expertise in developing and implementing HR strategies, managing employee and labor relations, and leading recruitment and retention initiatives. Skilled in contract negotiation, benefits administration, and performance management. Eager to contribute to your company's success by enhancing team member engagement and fostering a positive workplace culture.
Overview
18
years of professional experience
1
Certification
Work History
Summit Materials
Regional HR & Labor Relations Manager
02.2021 - Current
Job overview
- Led recruitment and retention initiatives for salaried and hourly union employees, enhancing workforce stability and reducing turnover by 71%
- Managed employment relations, resolved complex grievance issues, and negotiated agreements, improving employee satisfaction rates by 90%
- Developed and implemented strategies to support plant operations, fostering a positive workplace culture and enhancing team member engagement
- Managed multiple union and non-union plants to support HR functions
- Supervised a team of 3 direct reports
- Managed employee relations across multiple locations within a designated region, ensuring consistent application of HR policies and practices while addressing local concerns
- Facilitated collective bargaining negotiations, reaching agreements with labor unions while maintaining positive working relationships
- Investigated and resolved employee grievances, providing timely and fair resolution to complaints by company policies and labor contracts
- Provided ongoing training and guidance to managers on labor relations best practices, performance management, and disciplinary actions to promote a positive work environment
- Stayed abreast of evolving labor laws and regulations, proactively identifying potential issues and recommending necessary policy updates to maintain compliance
- Developed and implemented regional employee engagement initiatives to foster positive employee relations and promote high retention rates
KNAUF INSULATION
Human Resources Manager
05.2018 - 02.2021
Job overview
- Developed and executed comprehensive HR policies tailored to manufacturing operations
- Managed employee benefits administration, ensuring clarity and compliance during open enrollment periods
- Conducted regular audits to ensure adherence to OSHA and DOT regulations
- Streamlined payroll processes using ADP, enhancing accuracy and efficiency
- Facilitated employee onboarding and training programs to integrate new hires effectively
- Partnered with management to evaluate temporary staff, leading to a 30% conversion rate to full-time
- Resolved employee relations issues, fostering a positive work environment and maintaining high morale
TRS STAFFING SOLUTIONS
Project Coordinator
05.2017 - 05.2018
Job overview
- Coordinate activities, resources, equipment and information
- Liaise with clients to identify and define project requirements, scope and objectives
- Make certain that clients' needs are met as the project evolves
- Issue all appropriate legal paperwork
- Report and escalate to management as needed
- Create and maintain comprehensive project documentation, plans and reports
- Assist with coordination internally and externally for completions, pre-completion and completion and turnover matters
- Support the Construction Management as needed
- Assist in safety documentation
- General filing, office duties and scheduling and more
MORGAN KELLER INC
HR & Employee Development Specialist
06.2015 - 02.2017
Job overview
- Partner with department heads to develop performance improvement plans, staffing needs
- Full cycle recruiting, including full on-boarding programs
- Site visits for safety and investigations
- Orientation and other training, including safety
- Employee engagement to strengthen competency and advance preparing for future positions and leaders
- Workers compensation and training of a healthier work environment
- FMLA (both standard and intermittent tracking) compliance and initiation
- Conduct analysis and provide relevant recommendations/solutions relating to assigned programs and develop as appropriate
- Prepare and maintain specific internal and external reports as needed/requested
BRENTWOOD INDUSTRIES
HR Manager
07.2014 - 06.2015
Job overview
- Restructured the HR environment enhancing visibility to staff; promoted engagement/feedback from current employees
- Trained leadership in several areas from; Behavioral based interviewing, Six Sigma and other operational training to be a more Lean environment and many other training
- Conducted New Hire Orientation, Exit Interviews and Leave of Absences
- Mediate and conflict resolution on employee issues using current policies and disciplinary actions
- Subject matter expert on local, state and federal laws and policies
- Assisted with the internship program
- Review and change salary guidelines according to new laws
- Reconciled a team that was experiencing employee morale issues
- Team meetings, created team building exercises and mandatory training
STAR COMMUNITY INC
HR Director
10.2012 - 06.2014
Job overview
- Provided senior management solutions and advice on organizational policy, resulting in improved employee satisfaction rates for the Long Term Care (LTC) or Skilled Nursing Facilities (SNF) unit
- Designed and delivered new employee orientation programs, including safety training, increasing recruitment efficiency by 90%
- Identified staff vacancies and recruited and interviewed candidates, enhancing the candidate pool quality by 45%
- Designed a more cohesive performance review process to align with company initiatives, succession planning, and development opportunities
- Conducted investigations for various issues that arose within staff levels
- Aligned with staff and participated in multiple fundraising events for the site
- Enhanced recruiting and talent acquisition for nursing and additional medical positions for the site by partnering with multiple colleges and graduating classes
- Attended Board of Director meetings regularly
PELICAN LIFE SCIENCES
HR & Safety Manager
03.2007 - 08.2012
Job overview
- Management responsibility for a team of 5 professionals
- Defined corporate strategy and contributed to the business plan for customer service delivery and the Accounting department during times of change, several mergers and acquisitions
- Work together with the higher management to develop policies and programs at managing the health and safety of employees
- Create safety procedures and ensure that they work towards abating workplace hazards
- Conduct safety audits
- Identify priorities of for potential hazards and ensure that the company is progressing towards their safety goals
- Perform accident investigations and track injuries
- Design and implement safety procedures in accordance to the company's policies
- Assist with administration of health and safety policies
- Ensure that employees complied with the company's safety policies and worked in accordance to the procedures
- Carry out health and safety trainings for the benefit of employees
- Inspect buildings and facilities to ensure that they comply with the company's safety policies
- Conduct pre-employment orientation of both safety and initial orientation
- Develop and file safety and health correspondence
- Identify and evaluate risky conditions and work towards making them safe
- Provide advice and counselling for compliance regulations
- Compile and investigate accidents and ensure that proper reporting tasks are carried out
- Handle overall administration of worker's compensation programs
- Revise safety regulations as and when needed
- Ensure that safety supplies and training items are purchased in a timely manner
- Coached/mentored staff members by offering constructive feedback and taking interest in their long-term career growth
- Developed and directed strategy to place team members going through employment loss with competition and onsite
- Effectively trained instructors and supervisors on techniques for managing employees
Education
ITT Technical Institute
Bachelor of Business Administration from Minor in HR
01.2015
Skills
- Team management
- HR policies and procedures
- Project coordination
- HR policies development
- HR processes
- Incident investigation
- Negotiation expertise
- Career counseling
- Implementing policies
- Employee relations
- Training and mentoring
- Performance appraisals
- Retention strategies
- Grievance handling
- Peer coaching
- Organizational culture
- Benefits and compensation management
- Flexible and adaptable
Certification
- MSHA
- Certified Labor Relations Manager, University of Wisconsin-Milwaukee, 01/01/22
- SHRM-SCP
- Six Sigma Lean Professional-Green Belt
- Certified Ethics Professional
- Change Management Specialist
- Corporate Trainer
- Project Management Essentials Certified (PMEC)
- OSHA Certified
Timeline
Regional HR & Labor Relations Manager
Summit Materials
02.2021 - Current
Human Resources Manager
KNAUF INSULATION
05.2018 - 02.2021
Project Coordinator
TRS STAFFING SOLUTIONS
05.2017 - 05.2018
HR & Employee Development Specialist
MORGAN KELLER INC
06.2015 - 02.2017
HR Manager
BRENTWOOD INDUSTRIES
07.2014 - 06.2015
HR Director
STAR COMMUNITY INC
10.2012 - 06.2014
HR & Safety Manager
PELICAN LIFE SCIENCES
03.2007 - 08.2012
ITT Technical Institute
Bachelor of Business Administration from Minor in HR
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