Jennifer Watson
Braintree,MA
Summary
Proven to enhance office efficiency and boost team productivity, I bring a wealth of experience from John Scott Nursing & Rehab. Nursing Center, where I optimized document management and streamlined operations. Skilled in Microsoft Office and known for exceptional organizational abilities, I excel in fostering professional relationships and improving workflow processes, achieving significant reductions in document processing errors.
Overview
28
28
years of professional experience
Work History
Business Office Assistant
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Coordinated events such as conferences or team-building activities in support of company culture initiatives.
- Reviewed documents such as contracts or agreements thoroughly before submission ensuring accuracy and completeness thus minimizing errors.
- Maintained status reports for client projects.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office''s efficient functioning.
- Improved workflow processes by identifying areas of inefficiency and proposing viable solutions for implementation.
- Streamlined office operations by implementing efficient filing systems and organizational practices.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
- Collaborated with cross-functional teams on projects to ensure timely completion and alignment with company objectives.
- Expedited the onboarding process for new employees with thorough orientation sessions covering policies and procedures.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Enhanced team productivity by managing schedules, appointments, and travel arrangements for multiple executives.
- Assisted in the recruitment process by screening resumes, coordinating interviews, and conducting reference checks for potential candidates.
- Safeguarded company data through regular backups, routine system updates, and adherence to security protocols.
- Increased accuracy in financial reporting by meticulously maintaining expense records.
- Reduced turnaround times for customer inquiries by implementing more efficient workflow in handling emails and calls.
- Boosted team productivity, organizing regular review meetings to address concerns and streamline workflows.
- Coordinated meeting schedules for management, ensuring optimal use of executives' time.
- Improved office ambiance and team morale by organizing regular team-building activities.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Assisted in achieving budget compliance by monitoring expenditures and highlighting variances.
- Ensured compliance with health and safety regulations by regularly updating and communicating guidelines to team.
- Contributed to significant reduction in overdue accounts by supporting accounts receivable process.
- Enhanced overall office efficiency with organization of digital filing systems, allowing for quicker document retrieval.
- Facilitated reduction in paperwork processing errors by adopting double-check system before submission.
- Improved employee satisfaction by facilitating smoother onboarding process for new hires.
- Optimized appointment scheduling for executives, balancing workload and priorities effectively.
- Managed front desk operations to create welcoming environment for visitors.
- Supported senior management with comprehensive research and preparation of presentation materials.
- Streamlined office supply inventory management by implementing digital tracking system, reducing waste and excess orders.
- Played key role in project success, providing administrative support to project teams.
- Enhanced communication within office by setting up centralized information sharing platform.
- Maintained high level of confidentiality and integrity when handling sensitive employee documents.
- Assisted in maintaining positive company image by managing outgoing communications and social media posts.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Receptionist
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Supported company correspondence by drafting and distributing memos and emails.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved data privacy compliance with meticulous management of sensitive information.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Improved workflow by introducing more efficient document handling and organization practices.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Credentialing Coordinator
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
- Coordinated continuing education opportunities for medical staff, promoting professional growth and development among affiliated providers.
- Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
- Elevated client satisfaction rates through prompt resolution of any provider-related issues or concerns that arose during the credentialing process.
- Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.
- Served as a resource for departmental staff by maintaining a thorough understanding of current trends and best practices in the credentialing field.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
- Increased efficiency in data management by implementing a user-friendly database system for storing provider information.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Maintained accurate files, records and credentialing documents in well-maintained databases using [Software].
- Strengthened relationships with external agencies by responding promptly to verification requests and inquiries regarding providers'' credentials.
- Assisted with managed care auditing processes and performed internal file audits.
- Assisted in maintaining accreditation status by preparing necessary reports and materials for site visits and audits.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
- Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
- Fostered a positive work environment through active participation in team meetings, collaborating on strategies to improve departmental performance.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
- Minimized potential legal complications by ensuring adherence to federal and state regulations governing healthcare practitioners'' licensure and certification requirements.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Prepared records for site visits and file audits.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Developed risk assessment models to identify potential compliance risks.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Kept informed regarding pending industry changes, trends or best practices.
- Assisted with development of compliance objectives and strategies.
- Warned violators of infractions or penalties.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Completed field checks to verify licenses and permits for various business.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Assessed fees related to registration of property-related documents.
- Contributed to risk management initiatives by monitoring expiring licenses, certifications, and insurances, notifying providers of renewal requirements in a timely manner.
Customer Service Cashier
TJX Companies
10.2017 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Enhanced store security by identifying and reporting suspicious activities.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Enhanced customer experience by providing prompt and accurate transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Administrative Office Assistant
Union Street Management
06.2000 - 06.2017
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Enhanced communication between departments by coordinating meetings and maintaining shared calendars.
- Improved document management processes by implementing digital storage solutions that reduced reliance on physical files.
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
- Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
- Facilitated interdepartmental collaboration through clear communication channels and regular status updates on ongoing projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Supervisor
RJV
01.1997 - 06.2000
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Streamlined workflow by introducing efficient ticketing system for customer queries.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Negotiated with suppliers to improve product quality received by customer service.
- Developed knowledge base for customer service reps, reducing resolution time.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Enhanced team morale and productivity by implementing regular feedback sessions and recognition programs.
Education
Associate of Science - Criminal Justice
Quincy College
Quincy, MA05.1996
Skills
Scheduling and Planning
File Organization
Office Management
Data entry expertise
Written Communication
Document Management
Research abilities
Administrative tasks
Spreadsheet development
Report Preparation
Expense Tracking
Meeting Coordination
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Creative Thinking
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Customer Communication
Cash Handling
Relationship Building
Microsoft Office
Scheduling appointments
Team building
Professional and mature
Data Entry
Confidentiality understanding
Task Prioritization
Self Motivation
Database entry
Interpersonal Skills
Client Relations
Analytical Thinking
Conflict Resolution
Document Typing and Formatting
Invoice Processing
Scheduling and calendar management
Professionalism
Goal Setting
Record Sorting and Filing
Document Review
Document Preparation
Scheduling
Interpersonal Communication
Strategic Planning
Quality Control
Data Recording
Staff Training
Record-keeping
Inventory Control
Staff Supervision
Workflow Management
Adaptability
Continuous Improvement
Time management abilities
Billing Procedures
File Management
Administrative Support
Data Entry and 10-Key
Document Editing
Document Scanning
Microsoft Office Suite
Mail handling
Office Equipment Operation
Prioritization
Telephone Etiquette
Equipment Troubleshooting
Financial Reporting
Accounts Payable and Receivable
Professional Demeanor
Problem-solving aptitude
Inventory Assessment
Records Maintenance
Bookkeeping
Project Coordination
Data Gathering
Materials Organization
Calendar Management
Spreadsheet Management
Basic Bookkeeping
Office Machine Operation
Proofreading
Information Processing
Meeting planning
[Software] proficient
Timeline
Business Office Assistant
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
Receptionist
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
Credentialing Coordinator
John Scott Nursing & Rehab. Nursing Center
10.2020 - Current
Customer Service Cashier
TJX Companies
10.2017 - 10.2020
Administrative Office Assistant
Union Street Management
06.2000 - 06.2017
Customer Service Supervisor
RJV
01.1997 - 06.2000
Associate of Science - Criminal Justice
Quincy College
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