Jennifer Watson

•Investigated product concerns and cross-departmental issues, reducing customer complaints by 20%.
•Coached and motivated teams, making a 15% improvement in departmental efficiency.
•Developed cross-functional training programs, achieving full compliance with pull-time metrics and a 25% boost in performance.
•Diagnosed and resolved system malfunctions, leading to a 30% reduction in downtime.
•Streamlined workflows minimize managerial intervention by 20%, while maintaining high-quality standards.

•Delivered technical solutions, reducing user-reported issues by 25%.
•Resolved application and network queries with a 95% success rate.
•Reduced system downtime by 20% through proactive troubleshooting.
•Enhanced workstation performance, increasing efficiency by 15%.
•Ensured 10% improvement in system reliability through meticulous maintenance.

•Provided hardware and software support to faculty and students, resolving issues efficiently.
•Managed network infrastructure, ensuring robust performance and security.
•Implemented IT policies and procedures aligned with organizational goals.
•Deployed new technologies, boosting productivity by 95%.
•Assisted with the installation and configuration of enterprise applications.