Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jennifer Watson

Jennifer Watson

Riverview

Summary

Dynamic Operating Room Manager at Castleman Eye Center with a proven track record in enhancing patient safety and surgical outcomes. Expert in sterile techniques and policy development, I foster collaboration among multidisciplinary teams while mentoring staff to elevate performance. Committed to continuous improvement, I implement innovative protocols that streamline operations and boost patient satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operating Room Manager

Castleman Eye Center
06.2023 - 06.2025
  • Implemented safety protocols to reduce the risk of infections and complications during surgery.
  • Developed strong relationships with surgeons, anesthesia providers, and nursing staff to foster a collaborative work environment.
  • Maintained compliance with regulatory standards by staying current on industry best practices and updating policies accordingly.
  • Managed staffing levels effectively, balancing employee needs with budgetary constraints while ensuring adequate coverage during peak periods or emergencies.
  • Oversaw inventory management, ensuring timely availability of necessary supplies and equipment for surgical procedures.
  • Enhanced surgical team performance through regular training sessions and skill assessments.

Lead Clinical Coordinator

Castleman Eye Center
06.2010 - 06.2025
  • Enhanced patient care by implementing new clinical protocols and procedures.
  • Participated in ongoing continuing education opportunities to stay current on industry advancements and maintain professional growth.
  • Led team meetings to review caseloads, discuss challenges or successes, share best practices for problem-solving strategies among staff members effectively addressing issues before they escalated into larger problems.
  • Mentored junior clinical coordinators on best practices for effective case management and communication skills.
  • Evaluated clinical workflows regularly, identifying areas for improvement and implementing necessary changes for enhanced efficiency.
  • Reviewed and analyzed patient data to identify trends, leading to more informed decision-making regarding treatment options.
  • Developed comprehensive training programs for new hires, ensuring a high level of competence in clinical coordination.
  • Managed clinical staff schedules and workloads, maintaining optimal productivity levels and minimizing burnout.
  • Advocated for patients'' needs with insurance companies, securing coverage approvals for necessary treatments or services when appropriate.
  • Streamlined patient scheduling process for increased efficiency and improved patient satisfaction.
  • Assessed staff performance regularly through evaluations and feedback sessions, ensuring continuous development of clinical competencies.

Front Office Assistant

Talan Construction
03.2005 - 01.2010
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.

Education

COT - Ophthalmology

Monroe Community College
Monroe, MI
01-2009

Skills

  • Performance evaluation and feedback
  • Sterile technique proficiency
  • Surgical expertise
  • Staff supervision and training
  • Policy and procedure development
  • Patient safety management
  • Critical thinking and problem solving
  • Quality assurance monitoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved EMR issues which led to implementing new patient care treatment plans
  • Developed protocols based upon each Surgeons personal preferences.
  • Problem solved issues in critical time.
  • Implemented new EMR system
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Supervised team of 10 staff members.
  • Collaborated with 14 outside practice managers to ensure fluency with their Physicians patients

Certification

  • OCTC
  • USMB
  • CRA
  • Visx
  • Intralase
  • Wavescan


Languages

English

Timeline

Operating Room Manager

Castleman Eye Center
06.2023 - 06.2025

Lead Clinical Coordinator

Castleman Eye Center
06.2010 - 06.2025

Front Office Assistant

Talan Construction
03.2005 - 01.2010

COT - Ophthalmology

Monroe Community College

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