Jennifer Watson
Philippi,WV
Summary
Experienced salesperson with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
23
23
years of professional experience
Work History
Salesperson
Advanced Auto Parts
09.2025 - Current
- Assisted customers in locating automotive parts and accessories, enhancing their shopping experience.
- Maintained product displays and organized inventory to improve store layout and accessibility.
- Processed sales transactions accurately using point-of-sale systems while ensuring customer satisfaction.
- Collaborated with team members to meet daily sales goals and maintain high service standards.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, contributing to a positive store environment.
- Monitored stock levels and assisted in replenishing inventory to ensure product availability for customers.
Service Advisor
Watson Automotive
05.2003 - 08.2025
- Assisted customers in identifying vehicle issues and provided detailed service recommendations.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Streamlined service workflows to increase efficiency and reduce turnaround times for repairs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed and maintained strong relationships with clients, fostering repeat business and loyalty.
Education
High School Diploma -
Central High School
Carrollton, GA05-2001
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Salesperson
Advanced Auto Parts
09.2025 - Current
Service Advisor
Watson Automotive
05.2003 - 08.2025
High School Diploma -
Central High School