Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Watt

Klamath

Summary

Dynamic General Manager with a proven track record at C&GG Beads Inc., driving operational efficiency and fostering team development. Skilled in financial administration and client relations, I successfully optimized workflows, resulting in significant profit growth. Adept at problem resolution and team training, I excel in creating collaborative environments that enhance productivity.

Overview

19
19
years of professional experience

Work History

General Manager

C&GG Beads Inc.
07.2016 - Current
  • Manage budget implementations, employee reviews, training, and schedules.
  • Oversee all daily operations including staff management, training, scheduling, and customer service.
  • Manage inventory, budgets, and financial reporting using QuickBooks and Business Works Inventory Control programs.
  • Operate and maintain the company’s e-commerce platform via Shopify, ensuring smooth online sales and fulfillment.
  • Lead a cross-functional team, fostering a collaborative work environment and promoting staff development.
  • Drive year-over-year profit growth by optimizing operational efficiency and streamlining workflows.
  • Formulate policies and procedures to streamline operations.
  • Provide thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interact well with customers to build connections and nurture relationships.
  • Assist in recruiting, hiring and training of team members.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Manage payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Verify and submit timekeeping information for accurate and efficient payroll processing.
  • Submit reports on payroll activities.
  • Prepare vendor invoices and processed incoming payments.
  • Handle day-to-day accounting processes to drive financial accuracy.

Dispatcher

Moore Heating
09.2014 - 11.2015
  • Directed dispatching, routing, etc. of several service technicians.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Provided customers with information on products and services.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.

Customer Service Supervisor

Frontier Medical
10.2013 - 09.2014
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Assisted with sales, billing and insurance claims.

Administrative Assistant

Klamath Water and Power Agency/Klamath Water Users
06.2012 - 09.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
  • Trained in Geographical Information System (GIS)
  • Assisted with Government and energy programs
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant/Legal Assistant

Oakes Law Office
11.2010 - 05.2012
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Assisted attorneys with reviewing and organizing client information.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Collaborated with attorneys to develop strategies for each case.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
  • Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
  • Interviewed clients to obtain information relevant to cases.

Customer Service Agent

Horizon Airlines
09.2006 - 10.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Provided frontline customer service to passengers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Guided aircraft into and out of parking positions using hand signals.

Education

Hairdresser License - Hair

Trendsetters School of Beauty
Anchorage, AK
01-1998

High School Diploma -

Service High School
Anchorage, AK
05-1993

Skills

  • Sales
  • Advertising and marketing
  • Leadership and team building
  • Deadline oriented
  • Performance evaluations
  • Efficient multi-tasker
  • Business development
  • Goal setting
  • Vendor partnerships
  • Staffing
  • Team training and development
  • Staff training
  • Supervision and training
  • PC competent
  • Client relations
  • Human resources management
  • Verbal and written communication
  • Financial administration
  • Purchasing
  • Exceptional interpersonal communication
  • Leadership
  • Problem resolution
  • Proficient in Microsoft programs, Business Works database, payroll programs, Quickbooks etc
  • Dispatch coordination
  • Service coordination

Timeline

General Manager

C&GG Beads Inc.
07.2016 - Current

Dispatcher

Moore Heating
09.2014 - 11.2015

Customer Service Supervisor

Frontier Medical
10.2013 - 09.2014

Administrative Assistant

Klamath Water and Power Agency/Klamath Water Users
06.2012 - 09.2013

Administrative Assistant/Legal Assistant

Oakes Law Office
11.2010 - 05.2012

Customer Service Agent

Horizon Airlines
09.2006 - 10.2008

Hairdresser License - Hair

Trendsetters School of Beauty

High School Diploma -

Service High School

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