Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Watts

Phenix City,AL

Summary

Dynamic and compassionate professional with a proven track record at St. Francis Hospital, excelling in patient care and communication. Skilled in fostering inclusivity and cultural awareness, I enhanced patient satisfaction through innovative solutions and effective teamwork. Adept at managing complex tasks while maintaining confidentiality and delivering exceptional support in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Youth Group Leader

Twin Cedars Youth Svc
04.2025 - Current
  • Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
  • Cultivated strong communication among group members through team-building exercises and open discussions.
  • Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
  • Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
  • Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
  • Implemented conflict resolution strategies when necessary, addressing any issues or concerns among group members promptly and effectively.
  • Provided one-on-one guidance to individual members seeking support or advice on personal challenges they were facing.
  • Inspired creativity amongst participants through art-based projects focused on self-expression and cultural awareness.
  • Enhanced social skills of group members by facilitating interactive group discussions and activities.
  • Organized educational field trips, broadening horizons of youth group members.

Patient Care Representative

St. Francis Hospital and Medical Center
07.2022 - 04.2025
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
  • Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
  • Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.

Patient Care Representative

Indiana University Health
01.2019 - 07.2022
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
  • Scheduled approximately 80 patients per week and made reminder calls.
  • Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
  • Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
  • Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
  • Screened patients for financial assistance and aided in preparing required funding documents.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Patient Care Manager

Warren Clinic Of McAlester
04.2012 - 12.2018
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
  • Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
  • Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
  • Enhanced staff efficiency through comprehensive training programs and performance evaluations.
  • Streamlined patient flow by optimizing appointment schedules and reducing wait times.

Education

Clinical Mental Health Counseling

Troy University
Phenix City, AL
12-2025

Psychology

Indiana University
Bloomington, IN
05-2022

Skills

  • Inclusivity and diversity
  • Cultural awareness
  • Creativity and innovation
  • First aid and safety

Timeline

Youth Group Leader

Twin Cedars Youth Svc
04.2025 - Current

Patient Care Representative

St. Francis Hospital and Medical Center
07.2022 - 04.2025

Patient Care Representative

Indiana University Health
01.2019 - 07.2022

Patient Care Manager

Warren Clinic Of McAlester
04.2012 - 12.2018

Clinical Mental Health Counseling

Troy University

Psychology

Indiana University

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Jennifer Watts