Summary
Overview
Work History
Education
Skills
Skills
Additional Information
Timeline
Hi, I’m

JENNIFER WAY

Management
Laveen,AZ
JENNIFER WAY

Summary

Seasoned Supervisor with more than 20 years of experience, managing, coaching and motivating coworkers. Bringing leadership qualities, maintain ethical standards and providing open communication between a team is what I strive to be a part of regularly. Going above and beyond the basic standards of any positions I work in is a must. Possessing the ability to reach as well as exceed the average goals of sales, customer service and quality of work set by my employer is no doubt a main goal daily for my work performance.

Overview

8
years of professional experience

Work History

Whataburger Restaurants L&c
Laveen, AZ

Shift Lead Supervisor
12.2022 - Current

Job overview

  • Monitored daily operations for quality and adherence to work order specifications.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Supervised, trained and guided team by coaching on daily activities.
  • Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Upheld company standards and compliance requirements for operations.

Albertsons Distribution Center
Tolleson, AZ

Operations Supervisor
05.2022 - 06.2023

Job overview

  • Trained, mentored and motivated employees to maximize team productivity.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Identified and implemented cost savings initiatives to meet company objectives.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.

REI
Goodyear, AZ

Supervisor of Operations
12.2021 - 04.2022

Job overview

  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Defined business requirements, data models and report structures to enhance organizational efficiencies.

Aldi Foods
Laveen, AZ

Cashier Assistant
11.2021 - 04.2022

Job overview

  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Handled merchandising and restocking needs for multiple checkout lanes.

UPS
Goodyear, AZ

Full Time Supervisor
09.2018 - 11.2021

Job overview

  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Revamped positions and workflow based on individual abilities and production targets.
  • Assigned individual work assignments and reviewed jobs to ensure work was accomplished in a safe and efficient manner.
  • Set clear priorities and production quality standards.
  • Established and updated production schedules to meet changing demands.
  • Helped achieve company goals by supporting production workers.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Conducted evaluations and reviews for over 50 employees.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Home Depot
, AZ

General Warehouse Associate
04.2016 - 07.2019

Job overview

  • Receive freight, accuracy with freight quantities, provide customer service to over 60 Home Depot retail locations
  • Equipment certified
  • Assist any co-workers with their task if necessary
  • Maintain daily and weekly goals for quotas for work production
  • Trained in multiple departments from Inbound to outbound

FEDEX
Phoenix, Az

Arrival & Departure Clerk
07.2015 - 04.2016

Job overview

  • responsible for organizing the receiving and dispatching of freight.
  • Maintaining a detailed paper trail.
  • Daily contact with clients to be able to adjust staffing.
  • Reasearching delayed deliveries on both departing and arriving levels.
  • Work directly with managers in multiple departments to allow their daily success.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Conduct searches to find needed information, using such sources as the Internet.

AMC Theatre
Phoenix, AZ

Supervisor
03.2015 - 04.2016

Job overview

  • Perform paperwork required for monetary transactions.
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Provide training and coaching to employess.
  • Maintain a balance within reason on all recorded inventory items.

Education

Foothills

from Accounting I Certification
2012

High School Diploma
2002

Skills

  • Policy and Procedure Enforcement
  • Team Collaboration and Leadership
  • Role Modeling
  • Inventory Assessment
  • Safety Procedures
  • Regulatory Compliance

Skills

Accounting I, balancing cash receipts, cash handling, coaching, critical thinking, resolve customer complaints, customer service, immediate decision Making, dispatching, fax machines, financial forms, Inventory, meetings, office equipment, organizing, payroll, phone systems, copiers, strong speaking quality, receiving, reconciling, retail, safety, sales, shipping, and staffing accommodations.

Additional Information

  • State of Arizona department of Public Safety level 1 finger print clearance card.
  • OSHA certificates recently completed.

Timeline

Shift Lead Supervisor

Whataburger Restaurants L&c
12.2022 - Current

Operations Supervisor

Albertsons Distribution Center
05.2022 - 06.2023

Supervisor of Operations

REI
12.2021 - 04.2022

Cashier Assistant

Aldi Foods
11.2021 - 04.2022

Full Time Supervisor

UPS
09.2018 - 11.2021

General Warehouse Associate

Home Depot
04.2016 - 07.2019

Arrival & Departure Clerk

FEDEX
07.2015 - 04.2016

Supervisor

AMC Theatre
03.2015 - 04.2016

Foothills

from Accounting I Certification

High School Diploma
JENNIFER WAYManagement