Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Waye

Hancock,MI

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and team supervision. Proven track record in enhancing operational efficiency and resolving complaints effectively. Skilled in cash handling and performance improvement, fostering a collaborative environment that boosts employee motivation and satisfaction. Committed to delivering exceptional results in fast-paced settings.

Overview

21
21
years of professional experience

Work History

Digital Team Lead

Walmart
03.2024 - 03.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Frozen Dairy Supervisor

Walmart
05.2023 - 03.2024
  • Optimized dairy processing workflows by identifying bottlenecks and developing strategies to mitigate them accordingly.
  • Implemented preventative maintenance programs for equipment, reducing downtime due to repairs or replacements.
  • Improved overall dairy production by implementing efficient processes and streamlining operations.
  • Increased customer satisfaction by addressing concerns promptly and implementing process improvements based on feedback received.
  • Facilitated regular meetings with department heads discussing areas of improvement sharing strategies for ongoing operational success.
  • Coordinated with Sales and Marketing teams to align production output with demand forecasts effectively managing surplus or shortages.
  • Ensured strict adherence to safety protocols by regularly reviewing procedures and providing necessary updates or modifications.
  • Collaborated with cross-functional teams to develop innovative solutions for improving dairy operations efficiency.
  • Promoted an environment that emphasized teamwork collaboration resulting in a cohesive productive workforce.

Front End Supervisor

Walmart
05.2018 - 03.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

Pharmacy Technician

Shopko
10.2003 - 01.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Education

Diploma - General Studies

Houghton High School
Houghton, MI
06.1984

Skills

Customer service

  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Staff management
  • Listening skills
  • Cash counting
  • Staff supervision
  • Cash handling
  • Team supervision
  • Cash handling accuracy
  • Performance improvement
  • Employee motivation
  • Hospitality services
  • Training and mentoring
  • Effective planning
  • Relationship building and management
  • Conflict management
  • Operations
  • Administrative skills
  • Delegation techniques
  • Fraud prevention

Price verification

Timeline

Digital Team Lead

Walmart
03.2024 - 03.2025

Frozen Dairy Supervisor

Walmart
05.2023 - 03.2024

Front End Supervisor

Walmart
05.2018 - 03.2022

Pharmacy Technician

Shopko
10.2003 - 01.2018

Diploma - General Studies

Houghton High School

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Jennifer Waye