Jennifer Wayne
Loxley,AL
Summary
Dynamic professional with a proven track record in roles ranging from Homemaker to Correctional Specialist, showcasing exceptional problem-solving and communication skills. Excelled in fostering teamwork at Nana G's Cleaning, enhancing customer satisfaction and operational efficiency. Adept at multitasking and thriving under pressure, committed to continuous improvement and delivering outstanding service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Homemaker
Myself
02.2006 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Set appointments and transportation for doctor visits.
- works well on high stress situations.
- able to multitask
Assistant Manager
Nana G's Cleaning
05.2016 - 08.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Waitress
Waffle House Restaurant
02.2013 - 07.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Correctional Specialist
US Army
02.2009 - 10.2010
- Provided crisis intervention services for emotionally distressed individuals, utilizing de-escalation techniques to maintain a secure environment for both staff and inmates under challenging circumstances.
- Enhanced prison security by conducting thorough risk assessments and monitoring inmate behavior.
- Mitigated potential conflicts among inmates by mediating disputes and promoting positive communication skills.
- Promoted a culture of respect and dignity within the facility through consistent enforcement of rules and fair treatment for all inmates.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Prepared reports to document incidents and violations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted security checks of inmates and living areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
BBA - Business Management
Strayer University
Washington, WV12-2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Calm Under Pressure
- Verbal Communication
Timeline
Assistant Manager
Nana G's Cleaning
05.2016 - 08.2018
Waitress
Waffle House Restaurant
02.2013 - 07.2014
Correctional Specialist
US Army
02.2009 - 10.2010
Homemaker
Myself
02.2006 - Current
BBA - Business Management
Strayer University
Similar Profiles
Jack PotzaufJack Potzauf
Option Trader at MyselfOption Trader at Myself
Lynerly Esther Vera PinoLynerly Esther Vera Pino
Food Truck Owner at MyselfFood Truck Owner at Myself
Michael Garcia AllenMichael Garcia Allen
Door-to-Door Sales Representative at MyselfDoor-to-Door Sales Representative at Myself