Jennifer Webb
Virginia Beach,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
30
30
years of professional experience
Work History
Front Desk Associate
Fairfield Inn And Suites Marriott
05.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Processed payments accurately while adhering to company policies and procedures.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Coordinated with various departments to address guest requests or concerns efficiently.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Utilized hotel management software effectively for booking management, guest data entry, and reporting purposes.
- Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Participated in regular meetings with hotel management to discuss performance metrics, operational improvements, and guest feedback trends.
- Ensured prompt delivery of requested items such as extra towels or toiletries by communicating effectively with housekeeping staff.
- Acted as an ambassador for the hotel brand by providing exceptional service and creating memorable experiences for guests.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Bartender
Funny Bone Comedy Club
06.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
House Cleaner
Beach Custom Cleaning
08.2015 - 05.2023
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Manager/Bartender Shift Manager
Jbs Gallery
06.1994 - 06.2004
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Kempsville High School
Virginia Beach, VA06.1992
Skills
- Multi-Line Phone Systems
- Hospitality Services
- Registration
- Credit Card Handling
Timeline
Front Desk Associate
Fairfield Inn And Suites Marriott
05.2023 - Current
Bartender
Funny Bone Comedy Club
06.2022 - Current
House Cleaner
Beach Custom Cleaning
08.2015 - 05.2023
Manager/Bartender Shift Manager
Jbs Gallery
06.1994 - 06.2004
Kempsville High School