Jennifer Weber
Jacksonville,FL
Summary
Medical Clerk skilled with using appointment scheduling system to manage over several hundred patients weekly. Organized and accurate in managing patient flow. Ability to access medical records software. Friendly phone skills for outgoing and incoming calls. Reliable and responsible with organization to maintain physical files. Dependable and efficient. Offer excellent skills in patient relations and time management. Easily maintain updated computer skills and required training. Expert at providing relevant information and options to successfully resolve issues. Energetic with grace in handling difficult situations through resourcefulness and adaptability. A timely and situationally aware employee dedicated to supporting productive work environments.
Overview
56
56
years of professional experience
Work History
Customer Service Associate
Ascension St. Vincent
Jacksonville, FL
10/1/13 - Current
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Collected monies and deposited said monies daily
- Answered patient assistance calls, assessed needs and offered qualified support.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process appointments, check-ins and check-outs.
- Collaborated with team members to handle patients requirements from check-in through check-out.
- Confirmed relevant patient information and payment methods to prevent fraud.
- Responded swiftly to appointment requests and other inquiries made via establishment website, email or phone.
- Took appointment over phone, in person and via computer for patients, updated charts and provided confirmation information.
- Maintained cleanliness and organization of front desk area.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in / check out process.
- Used quick response and dynamic service skills to build relationships with patients, improving patient retention rate.
- Scheduled appointments with specialists on behalf of clients.
- Assisted clients in locating resources that accepted various insurances.
School Administrator
Duval County Schools
Jacksonville , FL
10.2011 - 11.2015
- Managed bus transportation
- Managed School Resource Officer
- Managed Payments for Extended Day and Summer Camps
- Supported teachers in learning and applying new skills through meaningful professional development.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Coordinated school facility use with Principal to achieve equitable access.
- Served as liaison between parents and students when needed.
Education
High School Diploma -
Hammond High School
Columbia, MDComputer Science
Howard Community College
Columbia, MarylandBusiness Administration
Florida State College At Jacksonville
Jacksonville, FLSkills
Automated telephone systems
Timeline
School Administrator
Duval County Schools
10.2011 - 11.2015
High School Diploma -
Hammond High School
Computer Science
Howard Community College
Business Administration
Florida State College At Jacksonville
Customer Service Associate
Ascension St. Vincent
10/1/13 - Current
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