Jennifer Weber
ChurnZero
Ponte Vedra
13
years of professional experience
PROJECT MANAGER | SAAS IMPLEMENTATION | CLIENT DELIVERY
Project management and SaaS implementation professional with 10+ years of experience leading complex initiatives, managing client relationships, coordinating stakeholders, and driving projects from planning through successful completion. Experienced in managing multiple concurrent projects, maintaining timelines and deliverables, facilitating stakeholder communication, identifying and resolving issues, and improving processes. Strong background in software implementation, client onboarding, training, change management, and cross-functional collaboration. Recognized for organization, adaptability, clear communication, and the ability to quickly learn and implement new technologies and processes.
Work History
Implementation Specialist and Project Manager
2 Years 5 Months- Lead and manage multiple concurrent SaaS implementation projects from initiation through configuration, deployment, and transition to ongoing client operations
- Develop and maintain project timelines, milestones, priorities, and deliverables to support successful and timely implementation
- Coordinate with clients and internal stakeholders throughout the project lifecycle to maintain alignment, communication progress, and address issues
- Facilitate recurring project meetings, status check-ins, ensuring action items, concern, and next steps are clearly identified and communicated
- Serve as a subject matter expert during implementations, providing guidance, troubleshooting support, and recommendations to help clients achieve project objectives.
- Identify potential implementation challenges and work proactively with stakeholders to develop solutions and minimize operational disruption.
- Contribute to project and process improvement initiatives through lessons-learned discussions, stakeholder feedback, and evaluation of implementation workflows.
Implementation Specialist
2 Years 3 Months- Managed SaaS onboarding projects from point of sale through implementation and successful transition to ongoing product use.
- Coordinated multiple client initiatives simultaneously while maintaining project milestones, communication schedules, and implementation priorities.
- Built and maintained relationships with clients and key stakeholders throughout the project lifecycle.
- Led client meetings, product training sessions, implementation discussions, and progress updates using virtual collaboration tools.
- Guided clients through product implementation, adoption, and change management to support successful deployment.
- Participated in and led internal projects focused on client training and education, customer migrations, and restructuring the onboarding process.
- Collaborated with internal teams to identify process gaps, improve workflows, and create more efficient onboarding experiences.
- Communicated project status, identified challenges, and coordinated next steps with clients and internal stakeholders.
Sales and Service Rep.
2 Years 6 Months- Managed client relationships and served as a primary point of contact for customer needs, product support, ongoing services, and renewal
- Developed relationships with clients and key decision-makers while coordinating product-related activities and customer requirements.
- Provided product training and ongoing support to ensure clients understood available solutions and services.
- Created monthly budget reports as well as sales/renewal forecasting for my book of business
Teacher
5 Years 11 Months- Journalism, Language Arts, and Yearbook teacher
- Planned, organized, and executed lessons for multiple subjects areas
- Developed instructional materials aligned with defined objectives and timelines.
- Coordinated communication among students, families, administrators, and colleagues to ensure successful execution of classroom activities as well as school picture days, yearbook events, and other school programs
- Served as high school girls golf coach, coordinating practices, schedules, competitions, communication, and team development.
- Developed strong leadership, presentation, organization, and communication skills through classroom instruction and extracurricular program management.
Education
Bachelor of Arts - Communication
Skills
Project Management & Project Delivery
SaaS Implementation
Project Planning & Execution
Client Relationship Management
Cross-Functional Collaboration
Risk & Issue Resolution
Process Improvement
Change Management
Client Training & Enablement
Customer Adoption & Engagement
AI for Customer Success
Salesforce
ChurnZero
Jira
Zendesk
Microsoft Office
Timeline
Implementation Specialist and Project Manager
ChurnZero
05.2024 - CurrentRead More
Implementation Specialist
Validity
02.2022 - 05.2024Read More
Sales and Service Rep.
Leonard's
08.2019 - 02.2022Read More
Teacher
Pasco County School District
08.2013 - 07.2019Read More
The University of Toledo
Bachelor of Arts from Communication
Read More