Jennifer Wedemeyer
Tulsa,OK
Summary
Maintain a safe and respectful online environment, protect users from harassment, hate speech and other forms of abuse and prevent misinformation or illegal content. We aim to foster positive interactions while using the clients platform.
Overview
29
29
years of professional experience
Work History
Social Media Content Moderator
Alorica
03.2023 - Current
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Review content ensuring compliance with client policies are met.
- Continuous training to remain knowledgeable about platform community standards.
- Interpret and apply complex policies and guidelines to content.
- Trained for Live Stream 8/2023
Office Manager
The Wolek Group
04.2021 - 03.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed office operations while scheduling appointments for real estate agents.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Advocate I
Blue Cross Blue Shield
09.2019 - Current
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
- Duties include conducting research
- Spending approximately 90% of the scheduled time on the phone according to business need.
Flight Attendant
Delta Airlines
05.2019 - 07.2019
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Retention Specialist
Dish Network Corp
10.2018 - 12.2018
- Applied advanced sales methodologies and problem solving abilities to devise innovative solutions to quickly change minds and achieve retention objectives
- Build quick rapport with existing customers using your assertiveness and confidence to educate them on the value of remaining a DISH customer.
Sales
Plexus Worldwide
12.2013 - 12.2018
- Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
Office Administrator
National Steak and Poultry
10.1998 - 11.2000
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Provided support for CEO and sales team in managing operation work flow
- Improved communication efficiency as primary liaison between departments, clients and vendors.
Travel Agent
Trase Miller
02.1995 - 08.1998
- Passionate about planning and selling transportations, accommodations, insurance and other travel services
- Cooperating with clients to determine their needs and advising them of appropriate destinations, modes of transportations, travel dates, costs and accommodations
- Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Expertise in Mexico and the Caribbean.
Education
No Degree - Travel Agent Certification
Tulsa Community College
Tulsa, OK05.1993
High School Diploma -
Bixby High School
Bixby, OK05.1991
Skills
- Schedule management
- Travel administration
- Problem resolution
- Deadline-oriented
- Executive Management Support
- Internet Research
- New customer acquisition
- Prospecting
- Microsoft Office
- Spreadsheet development
- Employee training and development
- Creative problem solving
- Data Entry
- Customer Service
- Brand development
- Multi-media marketing
- FAA regulations
- Safety procedures
- Company culture and values
- Emergency situations management
- Public interaction
- Adult AED and CPR
- Brand promotion
Accomplishments
- Provided every passenger with exceptional service and ensured that issues were quickly resolved, resulting in an above-average performance rating
- Oversaw implementation of new phone system which resulted in more cost-effective service
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Answered multiple phone lines, transferred calls to corresponding departments, oversaw all company supplies
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use
- Assisted with payroll preparation and entered data into cumulative payroll document
Career Overview
High performing Travel Agent, exceptional Flight Attendant, and Office Administrator with decision-making skills, strong work ethic, self-starter and professional demeanor. The past 18 years I've been a stay at home mom, taking care of my family as well as home-schooling both of my children and working in our homeschool co op to administrate varying aspects of class days.
Timeline
Social Media Content Moderator
Alorica
03.2023 - Current
Office Manager
The Wolek Group
04.2021 - 03.2023
Customer Advocate I
Blue Cross Blue Shield
09.2019 - Current
Flight Attendant
Delta Airlines
05.2019 - 07.2019
Retention Specialist
Dish Network Corp
10.2018 - 12.2018
Sales
Plexus Worldwide
12.2013 - 12.2018
Office Administrator
National Steak and Poultry
10.1998 - 11.2000
Travel Agent
Trase Miller
02.1995 - 08.1998
No Degree - Travel Agent Certification
Tulsa Community College
High School Diploma -
Bixby High School