Client Success Manager
Clear Arch Health
Boca Raton, FL
08/19/99 - 05/09/24
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Maintained comprehensive documentation of all customer interactions and transactions.
- Served as an advocate for customers by providing feedback on product features or enhancements.
- Provided customers with technical support and guidance on product usage.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
