Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Welch

Greensboro,NC

Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of animal welfare, but motivated to learn, grow and excel in my next adventure.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Veterinary Practice Manager

Sheets Pet Clinic
Greensboro, NC
11.2011 - Current
  • Produced financial reports for monthly administrative meetings.
  • Day-to-day administrative and operational functions for 20+ staff members, providing guidance and leadership to employees across three departments.
  • Developed, updated policies and procedures to maintain compliance with NC Radiology, OSHA, Fire Marshall, USDA, DEA, NC State/Local animal ordinance and clinic policies.
  • Hire, on-board, promote, reward, celebrate, fire and discipline all staff members.
  • Implemented effective billing practices.
  • Prepared large surgical/medical price quotes and communcate to clients.
  • Monitor and maintain the schedule to ensure a full productive schedule.
  • Partner the clinic with legitimate 501(c) (3) animal rescue organizations.
  • Manage employee time off request.
  • Maintain accurate patient/client financial and medical records via paper charts and computer database (AviMark).
  • Created workable forms to complete day to day operations.
  • Addressed client/employee needs and concerns.
  • Identified hazards, areas needing improvement, equipment maintenance/replacement and building repairs.
  • Inventoried and ordered office supplies, prescription diets, flea/tick products and heartworm preventatives.
  • Delivered feedback regarding employee performance.

Receptionist

Sheets Pet Clinic
Greensboro, NC
12.2009 - 11.2011
  • Entered medical procedures into the database in a timely manner.
  • Billed clients in person, by mail, email or fax.
  • Answered medical questions and concerns, fill prescriptions.
  • Answered multi-line phone lines to respond to inquiries, schedule appointments, and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify end of day totals.

Manager

SPCA Of The Triad
Greensboro, NC
03.2007 - 11.2009
  • Controlled costs and optimized spending by recruiting of volunteers for labor, foster parents for rescued animals and inventory purchasing.
  • Oversaw the foster/adoption programs.
  • Organized Pet Adoption Fairs.
  • Collected adoption fees and maintained the petty cash.
  • Attended board meetings to deliver reports monthly.
  • Applied customer feedback to develop improvements and support for long-term rescue needs.
  • Oversaw day to day operations by ensuring the shelter and customers programs operated in an efficient and effective manner that was consistent with NC State laws, local ordinance and the rescues policies.
  • Counseled the public on difficult situations pertaining to compliance with local/state laws and responsible pet ownership.
  • Oversaw the general maintenance of the shelter, vehicles, grounds and equipment.
  • Encouraged on-going media relations to promote animals for adoption and other SPCA events.
  • Actively maintained relations with other animal welfare organizations both private and public.
  • Worked with veterinarians to ensure the health of each animal.

Cruelty Investigator

Guilford County Health Department
Greensboro, North Carolina
09.1999 - 06.2005
  • Investigated complaints of mistreatment and cruelties on properties with 5 or more animals
  • Investigated all traveling animal events that came to Guilford County.
  • Obtained and executed warrants, issued citations, seized evidence and testify in civil/criminal court/hearing.
  • Identified labeled and stored evidence properly to verify that it was safe and secure.
  • Trained newly recruited Animal Control Officers
  • Documented findings and prepared detailed reports with photo evidence.
  • Kept current on all state laws and local ordinances.
  • Questioned and consulted with subjects and witnesses for information pertaining to cruelty cases.
  • Seized evidence for investigations.
  • Collaborated with police and sheriff agencies.
  • Implemented and maintained the counties animal disaster plan

Education

High School Diploma -

El Camino High School
Oceanside, CA

Skills

  • Problem Resolution
  • Leadership
  • Decision Making
  • Training

Certification

  • Animal Cruelty Investigation - Dr. Ralph W. Houser, DVM
  • Basic/Advanced Animal Cruelty Investigation - Mecklenburg County, NC
  • Chemical Immobilization - Palmer Cap Chur
  • National Animal Control Association (Level I & II) - University of MIssouri-Columbia Law Enforcement Training Institute
  • Horse Protection Officer's Short Course - Humane Society of the United States
  • Incident Command System (ICS-100) - NC Division of Emergency Management
  • Certified Rabies Vaccinator - NC State Veterinary
  • Pet First Aid for Cats & Dogs - American Red Cross

Timeline

Veterinary Practice Manager

Sheets Pet Clinic
11.2011 - Current

Receptionist

Sheets Pet Clinic
12.2009 - 11.2011

Manager

SPCA Of The Triad
03.2007 - 11.2009

Cruelty Investigator

Guilford County Health Department
09.1999 - 06.2005

High School Diploma -

El Camino High School

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