Jennifer Welch

• Recruited ethical non-profit animal rescue organizations to partner with Guilford County Animal Services (GCAS).
• Recruited volunteers willing to transport animals to rescue organizations that were non-local.
• Constantly worked toward finding new organizations willing to partner as well as volunteers willing transport.
• Communicate with Animal Control, Medical and our Administrative to gather as much information possible on the animals in need of rescue.
• Work with those animals deemed to need rescue to understand their dispositions/demeanors. Took attractive photos and wrote short biographical profiles, then solicited that animal through email, text and social media.
• Planned and organized transportation trips.
• Attend and participate in the weekly animal welfare meeting.
• Created annual Power Point projects to explain my rescue process and progress to shelter board members.

• Produced financial reports for monthly administrative meetings.
• Day-to-day administrative and operational functions for 25+ staff members, providing guidance and leadership to employees across three departments.
• Developed, updated policies and procedures to maintain compliance with NC Radiology, OSHA, Fire Marshall, USDA, DEA, NC State/Local animal ordinance and clinic policies.
• Hire, on-board, promote, reward, celebrate, fire and discipline all staff members.
• Implemented effective billing practices.
• Prepared large surgical/medical price quotes and communicated them to clients.
• Monitor and maintain the schedule to ensure a full productive days.
• Partnered the clinic with legitimate 501(c)3 animal rescue organizations.
• Established a discount rated for our partnered rescue organizations.
• Manage employee time off request.
• Maintain accurate patient/client financial and medical records via paper charts and the database (AviMark).
• Created workable forms to complete day-to-day operations.
• Addressed client/employee needs and concerns.
• Identified hazards, areas needing improvement, equipment

maintenance/replacement and building repairs.

• Inventoried and ordered office supplies, prescription diets, flea/tick products and heartworm preventatives.
• Delivered feedback regarding employee performance.

• Greeted incoming visitors and customers professionally by name.
• Resolved customer problems and complaints.
• Handled cash, credit and check transactions.
• Entered medical/surgical procedures into the database in
• Billed clients in person, by mail, email and fax.
• Answered medical questions and concerns.
• Filled prescriptions.
• Answered multi-line phone to respond to inquiries, schedule appointment, and transfer calls to the correct departments and/or personnel.
• Kept client accounts balanced.
• Ensured that the lobby remained presentable at all times.
• Ran daily reports to verify end of day totals.
• Planned and implemented all events for the clinic.
• Planned and executed event planning and execution, ensuring seamless operation of company functions.

• Oversaw the foster/adoption programs.
• Controlled costs and optimized spending by recruiting of volunteers for labor, foster parents for rescued animals and inventory purchasing.
• Organized Adoption Pet n Fairs.
• Collected adoption fees and maintained the petty cash.
• Attended board meetings to deliver monthly progress reports.
• Applied customer feedback to develop improvements and support for long-term rescue needs.
• Oversaw day-to-day operations by ensuring the shelter and customers programs operated in an efficient and effective manner that was consistent with NC State laws, local ordinance and the rescues policies.
• Counseled the public on difficult situations pertaining to compliance with local/state laws and responsible pet ownership.
• Oversaw the general maintenance of the facility, vehicles, grounds and equipment.
• Encouraged on-going media relations to promote animals for adoption and other SPCA events.
• Actively maintained relations with other animal welfare organizations both private and public.
• Worked with veterinarians to ensure the health of each animal.

• Guilford County Health Department | Greensboro, North Carolina Investigated complaints of mistreatment and cruelties on properties with five or more animals.
• Investigated all traveling animal events that came to Guilford County.
• Obtained and executed warrants, issued citations, seized evidence and testified in civil/criminal court/hearing.
• Seized, identified labeled and stored evidence properly to verify that it was safe and secure for possible charges.
• Trained newly recruited Animal Control Officers.
• Documented findings and prepared detailed reports with photo evidence.
• Kept current on all state laws and local ordinances.
• Questioned and consulted with subjects and witnesses information pertaining to mistreatment/cruelty cases.
• Collaborated with police departments, sheriff agencies as well as child and adult services.
• Implemented and maintained the counties animal disaster.