Jennifer Welker
Leesburg,Virginia
Overview
27
27
years of professional experience
Work History
Customer Service
Vineyard Vines
05.2022 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
Homemaker
Self-Employed
08.2008 - Current
- Volunteered in the school office and school functions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed household responsibilities including, but not limited to coordinating schedules, planning and executing activities and handling budget and finances.,
Customer Service
Lowes
07.2021 - 12.2021
- Assisted sales team in achieving sales targets by contributing to development of effective sales strategy.
- Resolved product issues by collaborating with cross functional teams to enhance customers satisfaction.
- Managed customer inquiries through prompt and effective communication to ensure positive experiences.
- Provided in-depth product knowledge to customers, enabling them to make informed purchasing decisions.
Sales/Finance Manager
Bob Dunn Jaguar/Hyundai/Subaru
03.1998 - 08.2008
- Responsible for leading and training a sales team of 14 associates.
- Increased sales volume and profitability on an annual basis.
- Maintained professional relationships with various financial institutions and Manufacturers.
- Developed and produced special promotional events.
Education
Some College in Marketing -
Fairmont State
Fairmont, WV05.1995
Skills
- Customer Service
- High level of Emotional Intelligence
- Organized
- Problem Solving
- Written and Verbal Communications
Timeline
Customer Service
Vineyard Vines
05.2022 - Current
Customer Service
Lowes
07.2021 - 12.2021
Homemaker
Self-Employed
08.2008 - Current
Sales/Finance Manager
Bob Dunn Jaguar/Hyundai/Subaru
03.1998 - 08.2008
Some College in Marketing -
Fairmont State