Jennifer Wells
Tulsa,OK
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Assistant Operating Partner
PF Chang's
05.2012 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Southeastern Oklahoma State University
Durant, OKHigh School Diploma -
Thomas Edison Preparatory High School
Tulsa, OK05.2009
Skills
- Schedule Coordination
- Staff Management
- Customer Engagement
- Team Management
- Pre-shift walk-through
- Organization and prioritization
- Inventory control and record keeping
- Shift Management
- Order delivery practices
- Complaint resolution
- Employee Retention
Timeline
Assistant Operating Partner
PF Chang's
05.2012 - Current
Southeastern Oklahoma State University
High School Diploma -
Thomas Edison Preparatory High School
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