Jennifer Wells

Followed safety protocols and guidelines to maintain a safe working
environment
Maintained accurate records of production data, including output quantities,
downtime, and product defects
Assisted in training new operators on equipment operation and safety
procedures
Identity opportunities for process optimization and made recommendations
for improvements
Participated in meetings or discussions regarding process improvements or
operational changes
Investigated root causes of defects leading to XX% decrease in product defects
Monitored production processes to ensure quality standards were met
Operated and maintained production equipment according to standard
operating procedures
Collaborated with team members to troubleshoot issues and resolve
production-related problems
Manage Operation on the floor, Make sure the operators have everything they
need to start the lines up and help out with cleans going into a different product 5S
Lock Out Tag Out
Forklift operations stand up and sit down
Breaking out Operators for break times
Setting up Assembly line equipment
Packaging and Labeling product for shipping

• Represented Medicare services to customers, ensuring accurate and timely information.
• Provided comprehensive support to Medicare beneficiaries, addressing inquiries and resolving issues.
• Assisted Medicare clients by delivering detailed explanations of benefits and coverage options.
• Provided accurate, valid, and complete information to customers.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Updated databases with new and modified customer data.
• Updated customer accounts, addresses and contact information within call management databases.
• Conducted outbound calls to engage with customers and address their needs.

• Processed transactions efficiently as a cashier, maintaining accuracy and speed.
• Resolved customer inquiries and issues promptly to enhance the overall customer experience.
• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.