Jennifer Wells
Brandon,FL
Summary
Strong worker, who displays a conducive work ethic. Reliable and dependable. Seeking to work in a competitive environment that encourages growth personally and professionally. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Office Manager
Winter Haven Ambulatory Surgical Center
03.2023 - 01.2025
- Managing revenue cycle process
- Establish and maintain protocols for the charge entry
- Complete all month end close processes
- Assures compliance to industry regulatory standards as well as USPI Business Office standards, policies and procedures
- Communicates regularly and effectively
- Dynamic leadership skills to help direct, coach and motivate staff
- Conduct personnel evaluations for employees supervised
- Interview and hire personnel as needed due to staff changes
- Conduct departmental meetings
- Maintain strict confidentiality in regards to patient account status
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated office processes to report opportunities for improvement to leadership.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed office inventory, overseeing the procurement of supplies and equipment maintenance.
- Monitored office inventory to maintain supply levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Ordered supplies when necessary to keep the office running smoothly.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Corporate Trainer
Millennium Physician Group
10.2022 - 03.2023
- Interact with managers to determine training needs and schedule training sessions
- Prepare effective training programs
- Organize seminars, workshops, individual training sessions etc
- Design and disseminate educational material such as module summaries, videos and so on
- Provide support and guidance to new employees
- Manage attendance and other records
- Evaluate the educational progress to identify areas of improvement
- Supervise employee performance and response to training
- Stay informed about new techniques in corporate teaching
- Travel to multiple different offices in and out of state for support
Certified Revenue Cycle Representative
Ensemble Health Partners
10.2021 - 10.2022
- Answer patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Communicate and partner with other areas to resolve customer service issues
Surgery Coordinator
Brandon Surgery Center
Brandon, USA
09.2015 - 05.2022
- Schedule surgery cases for a 60 surgeon surgery center
- Coordinate authorizations, clearances, and availability for emergent cases
- Register patients
- Answer multi-line phone system
- Create and manage medical records
HR Coordinator
Ace Home Health Care
Tampa, USA
04.2014 - 06.2015
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational, and medical staff guidelines
- Prepared and distributed payroll for staff of 150 direct reports
- Oversaw inventory and office supply purchases
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations
Front Office Coordinator
Brandon Riverview Medical Associates
Brandon, USA
06.2013 - 05.2015
- Professionally and courteously verified appointment with patients
- Assisted in the maintenance of medical charts and/or electronic medical record
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
Surgical Coordinator
Washington Eye Physicians & Surgeons
Chevy Chase, USA
08.2012 - 01.2013
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Provided pre- and post-operative care
- Ordered lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Professionally and courteously verified appointment times with patients
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Prepared patient charts, pre-admissions, and consent forms as necessary
Office Manager
Beltone Hearing Centers
Sun City, USA
05.2007 - 07.2012
- Provided administrative support for the audiologist
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Precisely completed appropriate claims paperwork, documentation, and system entry
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
Referral Coordinator
Healthpoint Medical Group
Brandon, USA
08.2000 - 09.2006
- Scheduled and accompanied clients to medical appointments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record
- Verified patients' eligibility and claims status with insurance agencies
- Prepared patient charts accurately and neatly for the clinic
Education
Bachelor's degree - Healthcare Administration
Rasmussen College
Florida02.2025
Associate of Applied Science - Healthcare Administration
Rasmussen College
Florida12.2024
High School Diploma -
East Bay High School
Gibsonton, FL05.1995
Skills
- Medical terminology
- Accounts Receivable
- EMR Systems
- Employee Orientation
- Medical Records
- Medical office experience
- Clerical Experience
- Medical Scheduling
- ICD-10
- Epic
- Performance Management
- Anatomy Knowledge
- Order Entry
- Cerner
- HIPAA
- Hospital Experience
- Office Management
- Insurance Verification
- Medical Billing
- Business operations management
- Training and coaching
- Home healthcare management
- Payroll management
- Deadline management
- Office management
- Team building
- Expense reporting
- Scheduling and calendar management
- Credit and collections
Certification
- Basic Life Support (BLS)
- Certified Revenue Cycle Representative - CRCR, 12/01/21
Skilled Highlights
- Advanced computer skills and experience with a computerized scheduling system
- Demonstrated organizational, interpersonal, and oral and written communication skills
- Previous administrative support experience.
Timeline
Business Office Manager
Winter Haven Ambulatory Surgical Center
03.2023 - 01.2025
Corporate Trainer
Millennium Physician Group
10.2022 - 03.2023
Certified Revenue Cycle Representative
Ensemble Health Partners
10.2021 - 10.2022
Surgery Coordinator
Brandon Surgery Center
09.2015 - 05.2022
HR Coordinator
Ace Home Health Care
04.2014 - 06.2015
Front Office Coordinator
Brandon Riverview Medical Associates
06.2013 - 05.2015
Surgical Coordinator
Washington Eye Physicians & Surgeons
08.2012 - 01.2013
Office Manager
Beltone Hearing Centers
05.2007 - 07.2012
Referral Coordinator
Healthpoint Medical Group
08.2000 - 09.2006
- Basic Life Support (BLS)
- Certified Revenue Cycle Representative - CRCR, 12/01/21
Bachelor's degree - Healthcare Administration
Rasmussen College
Associate of Applied Science - Healthcare Administration
Rasmussen College
High School Diploma -
East Bay High School
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