Jennifer Wells
Visalia,CA
Summary
Results-oriented professional with seventeen years of experience in training delivery and case management. Skilled in active listening and motivational interviewing to address client concerns and foster trust. Proven ability to develop strong relationships with clients and colleagues, thriving in both independent and collaborative environments.
Overview
19
19
years of professional experience
Work History
Caregiver
self employed
Visalia
12.2023 - Current
- Delivered personalized care to ensure safety, dignity, and well-being in daily living environments.
- Provided personal care support while ensuring respect and privacy.
- Administered and tracked medication accurately to ensure compliance.
- Prepared and served meals tailored to individual dietary requirements.
- Built trusting relationships through compassionate care and open communication.
- Provided transportation and appointment support to enhance accessibility.
- Conducted light housekeeping and laundry to maintain a safe environment.
- Managed financial assistance for bills and groceries to alleviate stress. for bills and grocery needs to alleviate stress.
Implementation Supportive Services Trainer
SolutionsWest
11.2022 - 12.2023
- Delivered CalSAWS system training across public assistance programs, ensuring comprehensive understanding of Medi-Cal, CalWORKs, CalFresh, Employment Services, GA/GR, Fiscal, Special Investigations, Imaging, and eligibility processes.
- Delivered instructor-led training (ILT) in-person and virtually, utilizing instructional techniques such as simulations, team exercises, and group discussions to enhance learner engagement and knowledge retention.
- Maintained learning management system (LMS) by hosting training content, adding learners, and troubleshooting help desk tickets to ensure seamless access to training resources.
Self Sufficiency Counselor Lead/Employment Services
Tulare County Health and Human Services
01.2007 - 11.2022
- Specialized in participant-driven employment services, guiding clients toward educational and employment goals for enhanced self-sufficiency.
- Supported clients in identifying barriers and securing additional services, facilitating pathways to successful outcomes.
- Managed case processing of cash aid, CalFresh, and Medi-Cal benefits, conducting monthly recertification interviews and quarterly benefit evaluations to ensure client needs were met.
- Facilitated program orientation classes and individual assessments testing.
- Connected clients with external service providers to address specific needs.
Education
Associate of Arts - Sociology
College of The Sequoias
Visalia, Ca05.2025
Skills
- Case management
- Program training
- Telework programs
- Collaboration
- Standard operating procedures
- Program implementation
- Learning needs assessment
- Training approaches
- Organizational skills
- Time management
- Problem solving
- Active listening
- Motivational interviewing
- Independent work
- Teamwork
- Relationship building
- Effective communication
Timeline
Caregiver
self employed
12.2023 - Current
Implementation Supportive Services Trainer
SolutionsWest
11.2022 - 12.2023
Self Sufficiency Counselor Lead/Employment Services
Tulare County Health and Human Services
01.2007 - 11.2022
Associate of Arts - Sociology
College of The Sequoias