Jennifer Wemhoff
Clarkston,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Arby's
Clarkston , WA
08.2023 - Current
- Supervised daily operations to maintain efficient service flow and customer satisfaction.
- Trained and mentored team members on food safety and customer service standards.
- Managed inventory levels to ensure adequate stock for menu items and supplies.
- Collaborated with management on staff performance evaluations and development plans.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Kitchen Worker
DSHS
Gig Harbor, WA
08.2021 - 12.2022
- Monitored temperatures of prepared food and cold-storage areas.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Cleaned and sanitized utensils, dishes or silverware.
- Complied with all sanitation requirements while cleaning kitchen surfaces, floors and walls.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed regular maintenance checks on kitchen machinery to ensure safe operation.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Maintained inventory of supplies and restocked shelves as necessary.
- Ensured that all food products were stored properly according to health regulations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Nurses Aide
Private In Home Care
Lewiston, ID
06.2015 - 08.2019
- Performed light housekeeping duties such as cleaning bathrooms, dusting furniture, changing curtains and linens.
- Observed patients for changes in condition or behavior, reporting any changes to the nursing staff.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided emotional support for family members during difficult times.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Collaborated with other healthcare professionals to ensure quality patient care.
- Supported non-ambulatory residents in range of motion exercises.
- Organized games and other activities to engage clients and offer mental stimulation.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Ensured all equipment was properly sanitized between uses.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Manager
Hoppers Pizza
Lewiston, ID
06.2013 - 11.2016
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Delegated work to staff, setting priorities and goals.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Assistant Deli Manager
Cash And Carry Foods
Grangeville, ID
06.2014 - 04.2015
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Explained goals and expectations required of trainees.
- Ensured that all food items were properly labeled according to local health department regulations.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
Education
Osha 10, Flagging Certification, Forklift Certification, First Aide, Certification, And AED Certification - Pre Apprenticeship Program
ACG
02.2023 - 08.2023
GED -
Community College
Gig Harbor, WA12-2022
Skills
Honest, trust worthy, Attention to detail
Fast learner
Reliable
Great work ethic
Professional Attitude
Good customer service skills
Creates trainee-relatable instructions to facilitate ease of training
Upbeat
Can-do attitude at all times
Timeline
Assistant Manager
Arby's
08.2023 - Current
Osha 10, Flagging Certification, Forklift Certification, First Aide, Certification, And AED Certification - Pre Apprenticeship Program
ACG
02.2023 - 08.2023
Kitchen Worker
DSHS
08.2021 - 12.2022
Nurses Aide
Private In Home Care
06.2015 - 08.2019
Assistant Deli Manager
Cash And Carry Foods
06.2014 - 04.2015
Manager
Hoppers Pizza
06.2013 - 11.2016
GED -
Community College