Jennifer Werner
San Jose,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Supreme Marketing Inc.
09.2020 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
FOH Service Manager
Romano's Macaroni Grill
11.2017 - 05.2022
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Developed and maintained courteous and effective working relationships.
Lead Server
Black Bear Diner
11.2019 - 03.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Answered customers' questions, recommended items, and recorded order information.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Line Cook/Lead Server/Bartender
California Pines Lodge
06.2017 - 11.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked meals according to recipes and customer specifications.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Front Desk Receptionist
Modoc Country Record
08.2015 - 10.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected, processed and recorded received payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Assistant Manager
Pena's Mexican Grill/Java Doc
03.2016 - 11.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA12.2006
Skills
- Customer Service
- Office Management/Administration
- Organizational Skills
- Data Entry
- Customer Relations
- Clear oral/written communication
- Administrative Support
- Account Reconciliation
- Employee Supervision
- Staff hiring and training
Timeline
Office Manager
Supreme Marketing Inc.
09.2020 - Current
Lead Server
Black Bear Diner
11.2019 - 03.2020
FOH Service Manager
Romano's Macaroni Grill
11.2017 - 05.2022
Line Cook/Lead Server/Bartender
California Pines Lodge
06.2017 - 11.2017
Assistant Manager
Pena's Mexican Grill/Java Doc
03.2016 - 11.2016
Front Desk Receptionist
Modoc Country Record
08.2015 - 10.2017
High School Diploma -
Ann Sobrato High School