Jennifer West
Scottsdale,AZ
Summary
- An unwavering commitment to customer service, with the ability to build relationships, resolve customer issues and complaints, and win/retain customer loyalty
- Recommend and sale products and services to further grow relationship with customer by listening attentively and understanding customer needs
- Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
22
22
years of professional experience
Work History
Post Close Coordinator
Attorneys Title Company
Nashville, TN
10.2021 - Current
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Completed transaction documents such as buyer, seller and HUD paperwork.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Assist Escrow Officer daily in closings
- Complete all post closing processes to completion
Supervisor
Pony Mailbox & Business Center
Hendersonville, Tennessee
08.2013 - 10.2021
- Recommend logistic solutions based on the customer’s needs including domestic, international and freight shipping
- Supervise up to 6 associates at one time
- Resolve customer issues including claims, lost shipments, service failures and refunds
- Create business cards, large format printing and Document stamps
- Assist owner in special projects
Staffing Specialist
Elwood Staffing
Nashville, TN
07.2012 - 08.2013
- · Serve as a customer service representative to client companies
- · Interview candidates for placement on job assignments.
- · Ensure the quality and quantity of candidates meets the needs of client companies
- · Serve in a human resource role to associates including hiring, discipline, payroll, benefits, workers comp claims, and termination
- Meet with potential clients to generate new business
Assistant Branch Manager
Regions Bank
Nashville, TN
11.2001 - 03.2012
- Assist in all day to day operations of the branch and staff.
- Responsible for individual sales goals and assist in achieving branch sales goals.
- Provide leadership and coaching to branch associates.
- Ensure compliance, security, and audit procedures are followed.
- Monitor and manage employee activities and problems; take appropriate actions as necessary.
- Sales responsibilities include: depository accounts, annuities, first and second mortgages, life insurance, credit insurance and service products.
- Provide bank leadership in absence of branch manager.
- Retain client relationships
Education
Bachelor of Arts - English
Middle TN State University
Murfreesboro, TN05.2000
Life and Health
TN Insurance License
TennesseeSkills
- Team Building Leadership
- Problem Anticipation and Resolution
- Financial Product Advisement
- Recordkeeping and Bookkeeping
- Multitasking and Time Management
Timeline
Post Close Coordinator
Attorneys Title Company
10.2021 - Current
Supervisor
Pony Mailbox & Business Center
08.2013 - 10.2021
Staffing Specialist
Elwood Staffing
07.2012 - 08.2013
Assistant Branch Manager
Regions Bank
11.2001 - 03.2012
Bachelor of Arts - English
Middle TN State University
Life and Health
TN Insurance License
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