Jennifer West
Elizabethtown,KY
Summary
Professional data analyst with strong analytical and problem-solving skills. Over 15 years of experience in the Heath industry. Skilled in data mining, statistical analysis, and visualization tools. Focused on team collaboration and achieving results. Reliable and adaptable to changing needs. Proficient in SQL, project software, and Excel.
Overview
14
14
years of professional experience
Work History
Lead Data Analyst
Humana Inc.
12.2010 - 11.2024
- Based on intake request for project, created user stories and business requirements
- Worked with development to make sure user stories were perceived correctly and work that is being asked can be done
- Analyzed business needs, designed data interchange systems, and provided training and support when needed
- Integrated standardized tools and templates to streamline cross-functional project management
- Set specific goals for projects to measure progress and evaluate end results
- UAT and end to end testing (Moving test cases from QA to production based on results of testing)
- Analyzed large datasets using statistical methods and software programs
- Developed financial models to analyze data and identify potential risks
- Created reports, presentations, and other documentation for stakeholders
- Identified opportunities for process improvements across the organization
- Documented procedures for performing tasks such as data collection and manipulation
- Utilized visualization tools such as Tableau or Power BI to present findings
- Participated in regular meetings with management to assess and address roadblocks and deadlines
- Performed quality assurance to assess data and validate results
- Utilized formulas to extract data from queries into Excel spreadsheets
- Worked with development to make sure user stories were perceived and deadline is agreed upon
- Worked with marketing team to collaborate best approach to member enhancement
- Conducted comprehensive market research to support strategic planning initiatives and identify new opportunities.
- Collaborated with cross-functional teams to develop analytical tools and methodologies for solving complex business problems.
- Presented actionable insights to executive leadership, driving informed decision-making on critical business issues.
- Spearheaded the company-wide initiative to promote data literacy and foster a culture of evidence-based decision making.
- Increased efficiency by automating routine data processing tasks using Python scripts.
- Managed a team of junior analysts, providing mentorship and ensuring high-quality deliverables.
- Implemented advanced statistical methods to uncover hidden patterns in large datasets.
- Applied machine learning techniques to predict customer churn, leading to more targeted retention strategies.
- Developed custom dashboards in Tableau for real-time tracking of key performance metrics across departments.
- Customized statistical models based on specific client requirements, enabling tailored solutions that drove positive outcomes.
- Evaluated third-party vendors for potential partnerships, assessing their data capabilities and alignment with company objectives.
- Delivered cost savings by identifying inefficiencies in supply chain operations using data-driven insights.
- Enhanced data-driven decision-making by streamlining data collection and analysis processes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Created and automated data visualizations to present insights and tell compelling stories.
- Created dashboards to monitor and track key performance indicators.
Education
Bachelor of Science - Business-Management/Information Technology
Indiana University
Indianapolis, INMaster of Business Administration - Health Care Management
Indiana University
Healthcare IT Technician Certification -
MedCerts
Skills
- Experience with all insurance payer types
- Oracle
- Diverse in programming languages (SQL,R,Python)
- Power BI
- AZURE
- Process Improvement
- Technical Writing
- EHR
- EPIC
- Research and Statistics
- Analytical Problem Solving
- Electronic Data Interchange (EDI)
- SAS
- Data Mapping
- Tableau
- Product Development
- Claim procedures management
- Agile and Waterfall Methodology
Timeline
Lead Data Analyst
Humana Inc.
12.2010 - 11.2024
Master of Business Administration - Health Care Management
Indiana University
Healthcare IT Technician Certification -
MedCerts
Bachelor of Science - Business-Management/Information Technology
Indiana University