Personable and analytical, with keen ability to coordinate systems efficiently and effectively. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Jennifer Olson
San Diego,CA
Summary
Overview
9
years of professional experience
1
year of post-secondary education
Work History
Washington State University
Scheduling Systems Coordinator
04.2017 - 06.2022
Job overview
- Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.
- Acted as a liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
- Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Reduced manual workload through scripting repetitive tasks that saved time without compromising accuracy or quality control measures.
- Assisted in the development of IT policies and procedures to ensure consistent practices across all departments.
- Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
- Enhanced security protocols for increased data protection and reduced potential risks.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Oversaw continuous development of tools and workflows to manage critical business processes.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
One Eighty Twist
Assistant
03.2015 - 04.2017
Job overview
- Performed wide-ranging administrative, financial and service-related functions.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Developed and maintained filing systems to facilitate easy access to information.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Proofread and edited documents for accuracy and grammar.
PacifiCAD
Account Manager -Manufacturing
12.2013 - 03.2015
Job overview
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Skills
- Problem-solving aptitude
- Analytical Thinking
- Adaptability and Flexibility
- Security management
- Application Administration
- Regulatory Compliance
- System Testing
- User Experience Design
- End-User Training
- Business Analysis
- Root Cause Analysis
- Communication and Team Collaboration
- Flexible and Adaptable
- MS Office
- Project Planning
- Office Administration
- Administrative Support
- Calendar Management
- Business Correspondence
- Fast Learner
Certification
- NMLS Mortgage Loan Origination License (WA state) -2010
- QPR Suicide Prevention Gatekeeper -2021
- Navy Family Ombudsman -2024
Hobbies
Hobbies
A pianist of 32 years. Outside of work I can be found: baking, gardening, creating floral arrangements from succulents, crafting macrame creations, hiking with my dog, lifting weights, DIY renovations, embarking on travel adventures with my husband, reading when my mind needs growth, catching a good concert, and roller skating on the boardwalk.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Cyber Security And Information Assurance
04.2024 - Current
University Overview
Timeline
Western Governors University
Bachelor of Science from Cyber Security And Information Assurance
04.2024 - Current
Scheduling Systems Coordinator
Washington State University
04.2017 - 06.2022
Assistant
One Eighty Twist
03.2015 - 04.2017
Account Manager -Manufacturing
PacifiCAD
12.2013 - 03.2015
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