Jennifer Wetzler
Hot Springs,SD
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veteran Health Administration
11.2023 - Current
- Maintains strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promotes effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Manages high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to veterans, visitors, and colleagues, fostering a welcoming environment at all times.
- Coordinates with the patient care team to review the clinic utilization by using various reports.
- Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- Facilitates/processes secure messaging with the patient and team,
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and veteran needs.
- Proficient with CPRS, VISTA, VSE, REFDOCS, HSRM, PPMS, Consult Tracking Manager , Message Manager.
Certified Medical Assistant
Denver Health Medical Center
11.2022 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
Cardiac Telemetry Technician
Denver Health Medical Center
07.2016 - 11.2022
- Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Notified providers of changes in cardiac rhythms and ectopy activity.
- Streamlined processes by maintaining accurate records of telemetry data and patient histories.
- Documented and interpreted heart rhythms and rates utilizing telemetry recordings.
- Minimized risks associated with abnormal cardiac events by promptly notifying medical staff of concerning observations.
- Ensured proper equipment functioning through regular maintenance checks and timely repairs when needed.
- Documented relevant clinical information such as medications administered, vital signs taken, or any significant changes observed throughout the shift.
- Helped maintain a clean, safe working environment by adhering strictly to infection control policies and procedures.
- Maximized efficiency by organizing workstations and ensuring easy access to necessary supplies and tools during shifts.
- Enhanced patient safety through diligent observation of heart rate, rhythm, and pulse oximetry trends.
- Monitored condition and performance of cardiac equipment, executing routine maintenance, and scheduling repairs.
- Supported providers in medical interventions and emergencies, communicating effectively and taking action as directed.
- Improved patient outcomes by accurately monitoring and interpreting cardiac telemetry data.
- Promoted a positive work environment through effective communication with colleagues across all levels of the healthcare hierarchy.
- Identified arrhythmias, abnormalities or significant changes from baseline cardiac condition.
- Contributed to efficient hospital operations by assisting with admissions, discharges, and transfers of telemetry-monitored patients.
- Supported nursing staff in providing quality care by responding quickly to changes in patient status or alarms from monitoring equipment.
- Boosted departmental productivity through active participation in ongoing training programs related to cardiac telemetry techniques.
- Maintained up-to-date knowledge on best practices for cardiac telemetry technology use within the healthcare setting.
- Collaborated with healthcare teams to provide comprehensive care for cardiac patients.
- Coordinated closely with physicians to optimize treatment plans based on telemetry data findings.
- Reduced potential errors through meticulous attention to detail when entering patient information into electronic health records systems.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Certified Nursing Assistant
Denver Health Medical Center
03.2016 - 11.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Schedule Coordinator
Christian Living Communities
07.2015 - 01.2016
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Set schedules for 30 staff by planning and designating shifts and hours.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Certified Nursing Assistant
Christian Living Communities
12.2013 - 07.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Interim Assistant Store Manager
DSW Shoes
11.2012 - 10.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
X Trainer
Clarks Shoes
02.2008 - 11.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Elevated participant engagement by developing interactive training modules.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Provided coaching and mentoring to employees.
Store Manager
Clarks Shoes
10.2006 - 11.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager
Nordstrom
11.1998 - 10.2006
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Enhanced team productivity by implementing streamlined workflow processes.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
National Institute of Medical Assistants
Denver, CO 03.2022 - 10 2022
Emily Griffith Technical College
Denver, CO 11.2012 - 12 2012
High School Diploma -
Illinois Mathematics And Science Academy
Aurora, IL06.1996
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Medical billing experience
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Continuous learning mindset
- Medical terminology understanding
- Recordkeeping skills
- Patient Care Coordination
- Data entry proficiency
- Medical Office Procedures
- Patient Records Maintenance
- Resourcefulness and Initiative
- Inventory and supply management
- Customer Service
- Reliable team player
- HIPAA Compliance
- Types 40 WPM
Accomplishments
- Recognized for going above and beyond the call of duty.
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
Timeline
Advanced Medical Support Assistant
Veteran Health Administration
11.2023 - Current
Certified Medical Assistant
Denver Health Medical Center
11.2022 - 11.2023
National Institute of Medical Assistants
03.2022 - 10 2022
Cardiac Telemetry Technician
Denver Health Medical Center
07.2016 - 11.2022
Certified Nursing Assistant
Denver Health Medical Center
03.2016 - 11.2022
Schedule Coordinator
Christian Living Communities
07.2015 - 01.2016
Certified Nursing Assistant
Christian Living Communities
12.2013 - 07.2015
Interim Assistant Store Manager
DSW Shoes
11.2012 - 10.2015
Emily Griffith Technical College
11.2012 - 12 2012
X Trainer
Clarks Shoes
02.2008 - 11.2012
Store Manager
Clarks Shoes
10.2006 - 11.2012
Department Manager
Nordstrom
11.1998 - 10.2006
High School Diploma -
Illinois Mathematics And Science Academy