Microsoft Office
Jennifer Whaley
Oxnard,CA
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Seeking a role that will provide professional challenges and utilizes strong interpersonal skills, effective time management, and problem-solving expertise. Willingness to take on additional responsibilities to meet team goals. Committed to optimizing patient outcomes and enhancing organizational reputation. Proficient in regulatory compliance, data collection, and analysis.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Management Coordinator I
Gold Coast Health Plan
03.2023 - Current
- Creates program referrals, processes intake, and completes outreach to members while ensuring each process is completed within regulatory timelines
- Serves as a resource for the Care Management team and other departments within GCHP through collaboration, communication, and training and development
- Uses critical thinking skills and demonstrates the ability to problem solve in different situations
- Demonstrates the ability to maintain and exceed productivity standards
- Assists Pediatrics team in preparing and updating CCS reports as needed
- Helps Adult and CalAIM Care Management teams by processing MSF referrals, MCAS outreach, Mom’s Meals outreach, and Continuity of Care requests
- Assisted with creating and updating JAMs for Pediatrics team during transition to TruCare system
Youth Development Specialist
Casa PacifIca Centers for Children & Families
09.2022 - 03.2023
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Functions as primary counselor, i.e. mentor, parent figure, and advocate for youths.
- Supervises, protects and cares for youth assigned in cottage.
- Communicates critical information about youths.
- Intervenes with youth behavior modification programs as needed.
- Notates youth's progress; identifies need for support and communicates findings to appropriate staff.
Behavior Technician
Centria Autism Services
02.2021 - 09.2022
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Applied array of different methodologies to assist patients with therapy.
- Worked as part of collaborative team to address changing needs of children and families.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
Certified Pharmacy Technician
Kramer's Pharmacy
07.2015 - 01.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintains customer satisfaction with forward-thinking strategies focused on researching and addressing customer needs while resolving grievances.
- Resolves non-routine issues like third-party billing, computer system and customer service issues.
- Consults with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performs various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2009 - 07.2015
- Supervised eight to ten pharmacy technicians and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Processed over five hundred prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Education
Bachelor of Arts - Sociology
California State University - Channel Islands
Camarillo, CASkills
- Written and oral communication
- Multitasking abilities
- Organizational skills
- Time management
- Special projects
- Training and education
- Self motivation
Certification
Certified Pharmacy Technician (CPhT)
California Board of Pharmacy Technician License
Software
TruCare
MedHOK
Health Edge
KWIK
Meditrac
Timeline
Care Management Coordinator I
Gold Coast Health Plan
03.2023 - Current
Youth Development Specialist
Casa PacifIca Centers for Children & Families
09.2022 - 03.2023
Behavior Technician
Centria Autism Services
02.2021 - 09.2022
Certified Pharmacy Technician
Kramer's Pharmacy
07.2015 - 01.2021
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2009 - 07.2015
Bachelor of Arts - Sociology
California State University - Channel Islands
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