Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Jennifer Whaley

Vacaville,Ca.

Summary

Results-driven Department Manager with a proven track record in prioritizing tasks, managing multiple projects simultaneously, and consistently delivering objectives. Expertise in fostering team collaboration and enhancing operational efficiency to achieve strategic goals. Eager to leverage leadership skills in a challenging role that offers greater responsibility and the opportunity to drive impactful results. Committed to continuous improvement and excellence in all aspects of departmental management.

Overview

2026
2026
years of professional experience

Work History

Coordinator

Friedman's Home Improvement
2023 - Current


  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Provide support and resources as needed with the ability to support all areas of the store as needed
  • Key carrier responsible for opening and closing building, all aspects of the facility and activities on-site during shift. Safety, security, emergencies. Alarm and fire codes

Department Head

Friedman's Home Improvement
09.2020 - Current
  • Able to deescalate customer issues in a calm and professional manner
  • Coordinate and oversee the response to a 214, troubleshoot the area that needs assistance and oversee the area through the rush period
  • Connect and communicate with TMs with department walks, worklists and being present on the floor and working alongside TMs to model behavior, setting the customer service with the Friedman values
  • Promote a safety culture, responsible for promoting department safety, and continuous improvement of a safety culture
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Was a Key holder for Sonoma store, was the primary closer of store, close/count SO1 (manager til) along with safe, before the changes.

Operations Supervisor

World Market
09.2017 - 07.2018
  • Leadership role within the store and was responsible and assisted the General Manager
  • Saw overall operation of the store, training of new employees, full season/store resets
  • Lead for store profit & loss prevention
  • Responsible for supply orders for store
  • Responsible for Opening/Closing of store, along with nightly deposit, secured and counting of the registers, the safe, along with nightly email of the day's numbers etc.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Pet Safety Inspections
  • Exchanges / Returns

Customer Service Supervisor

PetSmart
09.2016 - 07.2018
  • Assists and works in other departments as required
  • Ensures safety and security of Pet Parents, pets, associates, and other visitors.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Safety Inspections for the animal, deep cleaning of habitats and aquatic systems
  • Key Holder, was responsible for Opening/Closing of store. Along with nightly deposit, counting/closing registers and balancing safe.
  • Responsible for change orders

Department Head Appliances/Install Sales

Lowe's
07.2009 - 05.2016
  • Solving department customer complaints, including installs, special orders, & deliveries.
  • Built and managed relationships with vendors through effective contract management and price negotiations.
  • Promoted to Department Head for Appliances.
  • Overseeing sales for the department and of sales specialists in the department
  • Accurate weekly cycle counts & markdowns on appliances/ product signage
  • Assist in order management, work order logs, & RTM logs
  • Assist with training of new associates
  • Organize files, fax reports, scan documents, & create purchase orders
  • Responsible for solving issues with customers, vendors, & over ten installers
  • Receive & screen a high volume of internal & external communications.

Education

Dispatch Certification -

Napa Valley Adult School
Napa, CA
09.1999

Skills

  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Intermediate Knowledge of D365 with the ability to progress
  • Ability to multi-task alongside TMs, coaching and training in the moment
  • Problem-solving skills, follow through issues to resolution
  • Strong foundational organization, leadership, customer service and communication skills with the drive to consistently build upon these skills
  • Ability to partner across channels and locations, communication the needs of the business channel

Timeline

Department Head

Friedman's Home Improvement
09.2020 - Current

Operations Supervisor

World Market
09.2017 - 07.2018

Customer Service Supervisor

PetSmart
09.2016 - 07.2018

Department Head Appliances/Install Sales

Lowe's
07.2009 - 05.2016

Coordinator

Friedman's Home Improvement
2023 - Current

Dispatch Certification -

Napa Valley Adult School

Education and Training

other

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