JENNIFER WHIDDON
RICHARDSON,TX
Summary
Hardworking and reliable communicator focused on going above and beyond to support the team and serve customers. Trained in project coordination and offering top-notch rapport building abilities. Motivated to continue to learn and grow as a self-motivated professional.
Overview
17
17
years of professional experience
Work History
Marketing Associate
HOMEBRIDGE FINANCIAL SERVICES
12.2015 - 10.2021
- Responsible for providing full support to all Sales Associates including but not limited to managing social media accounts, setting up realtor appointments, and assisting with all aspects of marketing/promotion functions
- Contributed to site redesign, content creation, and brand continuity across channels
- Scheduled campaign launches and supported continued brand messaging to increase product exposure
- Designed and executed paid social campaigns across Facebook, Instagram, and TikTok
- Forecasted and tracked marketing and sales trends, analyzing collected data
- Reported on research findings through digital reports and face-to-face presentations to update project leaders on current data.
Loan Officer Assistant
HOMEBRIDGE FINANCIAL SERVICES
12.2015 - 10.2021
- Maintained professional business relationships with realtors, builders, and support professionals to best assist with loan officers' work
- Moved files through to processing and worked with processors to coordinate loan funding
- Interacted with loan parties to compile information, clarify questions, and obtain signatures
- Worked closely with processors, closers, and underwriters to facilitate loan processes
- Completed weekly status reviews with team members to maintain file schedules, cover rate locks, and follow up on documentation requests
- Coordinated with buyers, sellers, title companies, attorneys, escrow agents, surveyors, and real estate agents to collect information to complete loan submissions
- Maintained the company's reputation by providing confidential, expert services to customers.
Loan Officer Assistant
HIGHLANDS RESIDENTIAL MORTGAGE
04.2015 - 12.2015
- Review, identify, and resolve problems with loan applications
- Facilitate the application process by initiating pre-qualification inquiry calls and reviewing resulting data with the loan officer
- Approve, deny, and review loan recommendations
- Assist in managing a loan portfolio with regard to credit quality and administration, and portfolio performance
- Coordinate and manage marketing to current clients and potential customers.
Marketing Coordinator
DALLASCHILD MAGAZINES
02.2013 - 07.2014
- Responsible for scheduling, managing, and overseeing annual events such as the FortWorthChild, DallasChild, and NorthTexasChild Model Searches, DFWChild Camp Fair, DallasBaby Model Search and Baby Fair
- Schedule and coordinate participation in community-sponsored events throughout each month
- Provide Social Media contests and content for five Facebook accounts, Instagram, Twitter, and LinkedIn
- Work closely with the sales staff and clients to schedule and coordinate paid email blasts
- Report budget, social media, events, and email blast numbers to CEO weekly.
Account Executive
DALLASCHILD MAGAZINES
02.2010 - 02.2013
- Responsible for every aspect of advertising sales, business-to-business, within the Dallas/Fort Worth Metroplex
- Prepare presentations, create proposals, and perform client needs analysis to suit clients budget
- Schedule and coordinate production of ads and ad materials
- Manage and maintain existing client relationships while building a new client list of business
- Provide outstanding customer service by developing strong client relationships and being proactive in helping them market their business.
Project Coordinator - Mortgage Warehouse Department
TOWN NORTH BANK
01.2009 - 02.2010
- Identify and develop projects with high potential given TNB's product line, technology and service capabilities
- Handle all settlement requests from customers, acknowledging receipt of all purchase advises and wire confirmation
- Help funders review documents and wire requests on a regular basis
- Contribute to market research, project development, team building, and the overall operation of the department
- Work with and provide to the credit division all financial statements in a timely manner
- Provide outstanding customer service by developing strong client relationships, establishing effective communication between the client and the mortgage warehouse support staff, and dealing with questions, problems, or issues in a prompt and effective manner.
Account Executive - Mortgage Warehouse Lending
TOWN NORTH BANK
06.2007 - 01.2009
- Provided outstanding customer service including prompt follow up on client call issues
- Learned the mortgage warehouse system
- Identified and developed reputable mortgage warehouse clients
- Trained mortgage brokers and converted to mortgage bankers (emerging correspondents)
- Provided support to the mortgage warehouse team during extreme busy periods
- Contributed to market research, project development, team building, and overall operation of the department.
Production Specialist II
WMC MORTGAGE, A GE MONEY COMPANY, WMC DIRECT
09.2004 - 06.2007
- Supported various sales professionals in locations nationwide
- Acted as customer service support for the sales department by facilitating and expediting the loan process
- Forwarded correspondence and files to the appropriate areas while assisting in the processing of the loan
- Served as main point of contact for all brokers regarding their loans
- Accountable for letting the brokers know and understand exactly what was needed to get their loan processed and closed
- Assisted in the development and maintenance of key business relationships with loan brokers in a given sales territory
- Participated in a pilot group for the Doc Capture Program that helped save the company time and money
- Helped Sales Reps meet and exceed monthly goals
- Took a $2 million Rep to $4 million in two months
- Took a $7 million Rep to $12 million in four months
- Took an $8 million Rep to $12 million in two months, then from $12 million to $24 million in two months
- Worked as part of a $40 million team that consistently met and exceeded its monthly goal for the year.
Education
Skills
- Evaluate campaigns
- Teamwork
- Verbal communication
- Networking
- Problem-solving
- Customer relations
- Creative thinking
- Collaboration
References
References provided upon request
Timeline
Marketing Associate
HOMEBRIDGE FINANCIAL SERVICES
12.2015 - 10.2021
Loan Officer Assistant
HOMEBRIDGE FINANCIAL SERVICES
12.2015 - 10.2021
Loan Officer Assistant
HIGHLANDS RESIDENTIAL MORTGAGE
04.2015 - 12.2015
Marketing Coordinator
DALLASCHILD MAGAZINES
02.2013 - 07.2014
Account Executive
DALLASCHILD MAGAZINES
02.2010 - 02.2013
Project Coordinator - Mortgage Warehouse Department
TOWN NORTH BANK
01.2009 - 02.2010
Account Executive - Mortgage Warehouse Lending
TOWN NORTH BANK
06.2007 - 01.2009
Production Specialist II
WMC MORTGAGE, A GE MONEY COMPANY, WMC DIRECT
09.2004 - 06.2007
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