Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Whitaker

Irving,TX

Summary

I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and I have strong decision making skills to manage multiple, concurrent tasks. I am self-motivated. I have a strong work ethic to perform effectively in an independent or in a team environment. My customer service is perfect.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

Ideal Marketing Group
04.2010 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Verifier

Ideal Marketing Group
04.2010 - Current
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Recorded calls in Verification Department for future playback by Collections Department.

Customer Service Representative

Ideal Marketing Group
04.2010 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Representative

Ideal Marketing Group
04.2010 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Cold-called leads and closed large number of new sales over several months.

Collector

Universal Adcom
02.2002 - 05.2005
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Macarthur High School
Irving, TX
05.2000

Skills

  • Ease with Computers and Technology
  • Record Sorting and Filing
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Multitasking and Time Management
  • Microsoft Word
  • Multi-Line Telephone Systems
  • Outgoing Mail Preparation
  • Customer Satisfaction
  • Customer Service
  • Front Desk Operations

Timeline

Administrative Assistant

Ideal Marketing Group
04.2010 - Current

Verifier

Ideal Marketing Group
04.2010 - Current

Customer Service Representative

Ideal Marketing Group
04.2010 - Current

Sales Representative

Ideal Marketing Group
04.2010 - Current

Collector

Universal Adcom
02.2002 - 05.2005

Macarthur High School

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Jennifer Whitaker