Jennifer White
Carmel,US
Summary
Highly organized and detail-oriented professional, with a drive to exceed expectations. Seeking to contribute to JQOL's team success by leveraging excellent communication, interpersonal, and efficiency skills.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Optician
Little Eyes Pediatric Eye Care
08.2016 - Current
- Help oversee daily operations of office, managing staff and inventory
- Implement innovative strategies for increasing efficiency in daily operations and sales performance
- Verify insurance benefits by utilizing web portals for authorizations and co-pay information
- Prepare invoices for insurance companies detailing cost of services rendered
- Resolve customer complaints in professional manner while demonstrating empathy
- Maintain accurate records of customer orders and medical information using computerized system
- Educate patients and their families on lens types, frames, tints and coatings available in order to help them make informed decisions
- Collaborate with optometrists regarding patient diagnoses or treatment plans
- Process payments for purchases made by customers using point-of-sale systems
- Provide assistance to walk-in patients in need of eyeglass adjustments and minor repairs
- Operate manual lensometer and other tools to achieve proper fittings and adjustments for patients
- Develop relationships with vendors to obtain best prices for optical products or supplies
- Ensured compliance with all applicable laws regarding health care privacy regulations
Guest Services Manager
David and Mary Salon/Spa
03.2006 - 07.2014
- Greeted and welcomed guests in warm and professional manner, efficiently guiding them through check-in and check-out procedures
- Offered assistance to customers using extensive knowledge base on products offered within store
- Performed cashier duties accurately, including processing payments and distributing service provider gratuities
- Assisted guests in scheduling individual services, as well as large party bookings
- Maintained cleanliness and presentation of salon and spa at all times
- Demonstrated leadership skills in training and supervising guest service team members by ensuring provision of excellent customer service
- Prepared donations of items and services on behalf of company for charitable events and organizations
- Generated reports on daily sales activities for management review
- Replenished retail merchandise and display cases to foster strong visual presentation
- Solicited guest feedback and acted on guest's concerns with promptness and compassion
- Identified opportunities for process improvements and collaborated with team members to implement changes effectively
- Performed administrative tasks such as scheduling staff shifts and other various office duties
Education
Graphic Communications
Ivy Tech Community College of Indiana
Indianapolis, INCarmel High School
Carmel, IN05.2001
Skills
Timeline
Assistant Manager/Optician
Little Eyes Pediatric Eye Care
08.2016 - Current
Guest Services Manager
David and Mary Salon/Spa
03.2006 - 07.2014
Graphic Communications
Ivy Tech Community College of Indiana
Carmel High School
Similar Profiles
Chrysanthie GaziosChrysanthie Gazios
Ophthalmic Medical Technician at Specialized Pediatric Eye CareOphthalmic Medical Technician at Specialized Pediatric Eye Care
Jane EchegarayJane Echegaray
Medical Scheduler/Receptionist Assistant at Pediatric Eye Care Of MarylandMedical Scheduler/Receptionist Assistant at Pediatric Eye Care Of Maryland
Tracie Leigh WigleyTracie Leigh Wigley
Patient Care Coordinator at ABC Eyes - Pediatric OphthalmologistPatient Care Coordinator at ABC Eyes - Pediatric Ophthalmologist