JENNIFER WHITE
Boise,ID
Summary
Dedicated and compassionate professional with a strong commitment to public service and a proven track record of unwavering work ethic. Thrives in high-pressure environments, adept at navigating challenges with ease. Known for being a dependable team player, excelling in efficiency and adaptability in fast-paced, high-stress settings. Enthusiastic about contributing to team achievements through meticulous attention to detail, exceptional organizational abilities, and strong teamwork skills.
Overview
31
31
years of professional experience
Work History
Legal File Clerk
Mendocino County District Attorney's Office
09.1994 - 02.1996
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Supported legal team members with photocopying, scanning, and assembling relevant documentation for meetings and court appearances.
- Improved tracking of borrowed files by strictly adhering to check-in/check-out system, minimizing instances of lost or missing documents.
- Assisted in training new Legal File Clerks on proper filing procedures and best practices, contributing to greater efficiency within department.
Legal Calendar Clerk
Transworld Systems/Law Office of Roger Illsley
01.2000 - 10.2005
- Monitored case progress by tracking deadlines and adjusting calendar schedules accordingly, preventing unnecessary delays in proceedings.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Coordinated with attorneys to ensure timely submission of documents, resulting in smoother court proceedings.
- Processed requests for documents or information from attorneys expediting legal procedures.
- Organized files for court proceedings.
- Organized and maintained efficient electronic filing system for easy access to critical documents and data.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
Public Assistance Specialist
Sutter County Health and Human Services
03.2013 - 09.2022
- Conduct fact finding interviews with applicants or participants receiving public assistance, to obtain financial and other eligibility data. Assist applicants/participants in completing necessary documents for initiation, continuation or modification of benefits.
- Review, tabulate and analyze financial and eligibility information to determine initial or continuing eligibility in public assistance programs and make appropriate disposition recommendations. Compute benefits for eligible participants, to determine if funds can be authorized for special needs.
- Explain provisions of various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities for participating in public assistance programs. Advise participants and/or initiate sanctions for non-compliance with terms and conditions.
- Prepare and draft forms necessary for entering financial information and biographical data into computer systems. Review computer generated data and budget reports to verify accuracy.
- Organize, monitor and prioritize assigned caseload to ensure required case records and documents are properly filed, verified, and updated within specific time frames established by legislation and regulations to ensure compliance.
- Contact individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies. Review earnings/income to compute amounts of over payments, generate over payment notices, and when appropriate, make referrals to welfare fraud prevention and investigation units.
- Maintained up-to-date knowledge of federal and state regulations regarding public assistance programs, ensuring compliance in all activities.
- Managed caseloads efficiently while maintaining high levels of accuracy in benefit calculations and case documentation.
Self Reliance Specialist
Idaho Department of Health and Welfare
10.2022 - Current
- In addition to the same job duties listed above for Sutter County Heath and Human Services:
- Streamlined intake processes for new clients resulting in faster service delivery while maintaining high levels of satisfaction among participants.
- Contributed to the success of numerous clients who achieved sustainable employment or started their own businesses after participating in the program.
- Mentored junior staff members, providing guidance and support for their professional development in the field of self-reliance services.
- Conducted regular audits of ongoing cases to identify potential fraud or errors that may have impacted benefit determinations over time.
- Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
- Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
- Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
Education
Legal Office Assistant
Mendocino College
UkiahBusiness Management
Eastern Gateway Community College
Steubenville, OHSkills
- Strong work ethic
- Superior customer service
- Detail Oriented
- Collaborative team member
- Strong organizational skills
- Accurate data entry
- Electronic document management
- Efficient at acquiring new skills
- Working knowledge of Microsoft Office, Excel, Outlook and Powerpoint
Timeline
Self Reliance Specialist
Idaho Department of Health and Welfare
10.2022 - Current
Public Assistance Specialist
Sutter County Health and Human Services
03.2013 - 09.2022
Legal Calendar Clerk
Transworld Systems/Law Office of Roger Illsley
01.2000 - 10.2005
Legal File Clerk
Mendocino County District Attorney's Office
09.1994 - 02.1996
Legal Office Assistant
Mendocino College
Business Management
Eastern Gateway Community College
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