Jennifer Whitefoot
Summary
Dynamic professional with a strong work ethic and proven leadership skills, honed at Mars Petcare. Expert in machinery operation and team management, consistently optimizing production efficiency. Recognized for enhancing customer satisfaction through effective communication and strategic planning, while maintaining high standards of quality and safety in fast-paced environment.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Machine Operator
Mars Petcare
06.2024 - Current
- Operated production machinery to ensure efficient processing of pet food products.
- Monitored equipment performance, identifying issues and performing minor repairs as needed.
- Adhered to safety protocols, maintaining a safe working environment for all team members.
- Conducted quality checks on finished products, ensuring compliance with company standards.
- Assisted in training new operators on machine functions and safety procedures.
- Collaborated with team members to optimize workflow and minimize downtime during shifts.
- Documented production data accurately, supporting inventory management and reporting processes.
- Maintained cleanliness of work area, promoting organizational standards and hygiene practices.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Manager
Pump & Pantry
10.2023 - 08.2024
- Managed daily operations ensuring efficient service delivery and customer satisfaction.
- Supervised team members to maintain high standards of product quality and safety compliance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Trained staff on operational procedures, enhancing team performance and service efficiency.
- Developed scheduling strategies to maximize workforce productivity during peak hours.
- Analyzed sales data to identify trends, informing merchandising and promotional efforts.
- Collaborated with vendors to negotiate supply agreements, improving cost-effectiveness of purchases.
- Conducted regular audits to ensure adherence to operational policies and regulatory requirements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Bullet Press Operator
Hornady
04.2022 - 10.2023
- Operated and maintained high-speed press machinery to ensure efficient production of quality products.
- Monitored machine performance, diagnosing issues to minimize downtime and maintain operational efficiency.
- Implemented safety protocols, contributing to a safe work environment and compliance with industry regulations.
- Trained new staff on equipment operation and safety procedures, enhancing team competency and productivity.
- Collaborated with quality assurance teams to conduct inspections, ensuring products met specifications consistently.
- Adjusted machine settings based on production requirements, optimizing output while maintaining quality standards.
- Assisted in troubleshooting mechanical malfunctions, reducing repair time and improving overall workflow reliability.
Manager
Dollar Tree
04.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Retirement Specialist
Principal Financial
04.2019 - 09.2021
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Reduced potential financial risks faced by clients in their retirement years, implementing proactive measures such as diversifying investments or creating contingency plans in case of unforeseen circumstances arising during later stages of life.
- Established strong rapport with clients through regular communication and follow-ups, fostering long-term relationships.
- Coordinated with other financial professionals such as accountants or estate planners to provide holistic service to clients in retirement planning matters.
- Streamlined the retirement application process for clients, ensuring timely and accurate submissions.
- Consistently exceeded performance targets related to new business development, client retention, and overall profitability within the firm''s retirement specialist division.
- Stayed current on industry trends, legislation changes, and market conditions affecting retirement planning strategies for continuous improvement in services provided to clients.
Key Holder Supervisor
Dollar General Store
07.2018 - 04.2019
- Supervised daily operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Led team meetings to communicate sales goals, promotional activities, and operational updates.
- Developed scheduling strategies to optimize labor costs while maintaining service levels during peak times.
Server
Fonner Park Race Track
05.2015 - 01.2019
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new staff on restaurant protocols and service standards for efficiency.
- Managed table assignments to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Handled cash transactions accurately and efficiently, maintaining financial integrity.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in inventory management and restocking supplies to support operations.
- Implemented process improvements that streamlined service flow and reduced wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Ampride
10.2014 - 04.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to promote a welcoming shopping environment.
- Assisted with training new cashiers on operational procedures and point-of-sale systems to ensure consistency.
- Monitored inventory levels at the register, notifying management of low stock to support replenishment efforts.
- Implemented improvements in checkout speed through streamlined processes, enhancing overall operational efficiency.
- Collaborated with team members to manage peak hours effectively, minimizing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service initiatives.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Pump & Pantry
01.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Assistant Store Manager
Factory Card Outlet
09.2005 - 01.2012
- Supervised daily store operations, ensuring high standards of customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Trained and mentored staff on product knowledge, sales techniques, and company policies.
- Analyzed sales reports to identify trends, informing strategic decisions for promotional activities.
- Collaborated with upper management to develop and execute store merchandising strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
No Degree -
Ultimate Medical Academy
Clearwater, FL06-2026
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Customer service
- Team leadership
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Strategic planning
- Cross-functional teamwork
- Project planning
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved inventory which led to saving the company $100,000.
- Collaborated with team of 6 in the development of changing the Dollar Tree into a Dollar Tree Plus.
- Achieved setting up a new store by completing building shelves, and stocking the store with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Pallet Jack Training - 1 Day
Timeline
Machine Operator
Mars Petcare
06.2024 - Current
Manager
Pump & Pantry
10.2023 - 08.2024
Bullet Press Operator
Hornady
04.2022 - 10.2023
Manager
Dollar Tree
04.2020 - 09.2023
Retirement Specialist
Principal Financial
04.2019 - 09.2021
Key Holder Supervisor
Dollar General Store
07.2018 - 04.2019
Server
Fonner Park Race Track
05.2015 - 01.2019
Cashier
Ampride
10.2014 - 04.2017
Cashier
Pump & Pantry
01.2012 - 02.2014
Assistant Store Manager
Factory Card Outlet
09.2005 - 01.2012
No Degree -
Ultimate Medical Academy
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