Jennifer Whiting
Carrollton,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at The Home Depot Inc. Excels in cash handling and customer service, demonstrating a strong work ethic and reliability. Skilled in upselling and improving team productivity, significantly contributing to sales goals and operational efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Associate Cashier
The Home Depot Inc
05.2019 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
Office Manager
Expert Cleaning
01.2017 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Store Manager
Raceway Gas Station
02.2006 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZGED -
Chattahoochee Valley Community College
Phenix City, AL10.2002
Skills
- Strong Work Ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Customer-focused mindset
- Account Management
- Customer Service
- Customer Satisfaction
- Refund handling
- Payment Collection
- Point of Sale Software
- Bank Deposits
Timeline
Customer Service Associate Cashier
The Home Depot Inc
05.2019 - Current
Office Manager
Expert Cleaning
01.2017 - 07.2019
Store Manager
Raceway Gas Station
02.2006 - 04.2016
Associate of Science - Business Administration
University of Phoenix
GED -
Chattahoochee Valley Community College