Jennifer Whitlock
Forney,Tx
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
23
23
years of professional experience
Work History
C&I Coordinator/PM Assistant
Teleworld Solutions
Plano, Texas
05.2022 - 01.2024
- Manage a remote C&I bridge of engineers to deploy Samsung RAN products in customer's networks
- Provided data analysis and scheduling teams to work on multiple tasks at the same time
- Successfully handle escalations from the field, engineers and Project Managers to provide resolutions to obstacles on current sites
- Can drive for resolutions with other Engineering teams on issue tickets
- Facilitate escalations to Tier 2 and upper management when the situation arises
- Provide 24/7 on-call support as needed for commercial Network outages and network performance issues
- Also provide technical reviews and support to customers as needed
- Assisted deployment in daily scheduling of activities, utilizing One Vision to manage work schedules
- Work hand in hand with deployment teams to manage revisits and the troubleshooting of previously worked sites
- Attended Daily PM calls to go over important sites to be worked and the status of past sites
- Marked sites complete when they have been audited by RF and deemed Completed.
RITC Team Lead T2 Support
Glow Networks/CSS Corp
Richardson, Texas
10.2017 - 05.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent understanding of wireless networks knowledgeable on 3G, 4G, and 5G technologies and 3GPP standard to help evaluate and isolate issues
- Experience with RF optimization and standards also familiar different types of control channel and traffic channels, network access procedures, power control, handover algorithms, etc
- Proactively identify network issues, analyze and escalate issues as required to Tier 3/Design engineering teams
- Able to furnish support and guidance to TAC (Tier1) team, train other team members on new projects, processes, etc.
- Reviewed, implemented and updated company records related to team activities for future reference.
RF Test Engineer 1
Glow Networks/CSS Corp
Richardson, Texas
01.2014 - 10.2017
- Proficient experience in LTE, Volte, Video Volte, and Carrier Aggregation while performing SSD's, SSV's, and other misc testing
- Independently plan routes and manage time required to execute the amount of work that is planned for the project timeline (day/week)
- Resolve and troubleshoot minor problems in the field including but not limited to navigation, data collection, software and UE issues.
- Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points.
- Led and trained engineering teams to successfully complete projects on time and within budget.
- Utilized statistical methods and Six Sigma techniques to conduct experiments, analyze data and perform root cause analysis.
Assistant Manager
World Acceptance Corp
Hugo, Ok
07.2011 - 11.2012
- Handled accounts for a 500+ account loan company. Took and processed applications for loans and helped in the approval process.
- Account receivables, collected payments from customers and other companies on customer accounts.
- Accounts payable, making new loans to customers, former bowers, and renewals. Also paid company monthly bills, such as electric, water, gas, etc
- Helped in the setting and meeting of weekly goals to maintain delinquency and standards. Kept daily delinquency and loan volume records
- Filed court documents for small claims, including garnishment papers, and represented the company in small claims court
- Perform all aspects of filing tax returns through Tax Tech Inc., have kept up on all testing to keep my PTIN current
- Held a Licensed to sell life insurance in the state of Oklahoma on large loans.
Office Manager
Top Towing
Santa Ana, CA
06.2001 - 01.2004
- Ran a medium sized office including handling customer service
- Oversaw the day to day duties of 15 tow truck drivers, made schedules, logs and daily paperwork
- Worked closely with all vendors, suppliers, and customers such as AAA, Hertz, State Farm, or cash customers
- Experience in Quickbooks in-charge of all payroll, accounts payable and accounts receivables.
Education
G.E.D. -
Paris Junior College
Skills
- Business Administration
- Administrative Leadership
- Staff Supervision
- Project Management
- Data Entry
- Recordkeeping
- Information Collection
- Project Assistance
- Team Oversight
- MS Office
- Schedule Coordination
- Customer Service
- Relationship Building
- Operations Management
- Project Support
- Schedule Management
- Presenting Ideas and Plans
- Discretion and Confidentiality
- Administrative Oversight
- Best Practices Implementation
- Work Planning and Prioritization
- Professional Networking
- Process Improvement
- Staff Management
- Document Control
References
References available upon request.
Timeline
C&I Coordinator/PM Assistant
Teleworld Solutions
05.2022 - 01.2024
RITC Team Lead T2 Support
Glow Networks/CSS Corp
10.2017 - 05.2022
RF Test Engineer 1
Glow Networks/CSS Corp
01.2014 - 10.2017
Assistant Manager
World Acceptance Corp
07.2011 - 11.2012
Office Manager
Top Towing
06.2001 - 01.2004
G.E.D. -
Paris Junior College
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