Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Jennifer Wickings

Maryville,TN

Summary

Dynamic professional with extensive experience in leadership and employee training at Forestwood Renovations. Proven ability to drive sales through strategic partnerships and promotional strategies. Skilled in payroll administration and document organization, while fostering a courteous and supportive environment. Committed to enhancing team performance and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator

Forestwood Renovations
Maryville, USA
09.2018 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Managed year-end closing process by ensuring timely filing of applicable forms and documents.
  • Prepared and distributed payslips to employees.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Drove sales through development of successful promotional strategies and product placement.
  • Maintained filing systems to organize operations and administration records.

Teacher Assistant

Headstart
Maryville, USA
08.2012 - 09.2018
  • Provided assistance to students with coursework, projects, and assignments.
  • Developed positive relationships with students to promote a safe learning environment.
  • Attended staff meetings, trainings and workshops as required.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Scheduled teaching observations to receive supervisor feedback about teaching performance.
  • Utilized technology-based tools to support instruction.

Administrative Assistant

Behavior Health Group
01.2012 - 01.2013
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
  • Prepared documents for billing purposes and collected payment from patients.
  • Greeted patients upon arrival at the office and verified their insurance coverage.
  • Assisted in resolving any customer service issues that arose during the appointment process.

Restaurant Server

Ryans Steak House Buffet
01.2010 - 01.2012
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Dollar General
01.2009 - 01.2010
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted product demonstrations to highlight features and benefits.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Sales Associate

Shoe Show
01.2008 - 07.2008
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Tennessee College of Applied Technology
05.2014

Skills

  • Medical Terminology
  • Patient Care
  • Medical Scheduling
  • Medical Office Experience
  • Microsoft Word
  • Insurance Principals
  • Microsoft Excel
  • Type 55 wpm
  • Scheduling
  • Payroll administration
  • Sales strategy development
  • Customer service
  • Employee training
  • Document organization
  • Data analysis
  • Recruiting and hiring
  • Courteous and polite demeanor

Affiliations

  • energetic
  • teamwork
  • leadership
  • problem solving

Accomplishments

  • customer satisfaction
  • mentoring employees
  • efficiency gains

Certification

  • Receptionist
  • medical office Administration
  • Early Childhood Education

Timeline

Owner/Operator

Forestwood Renovations
09.2018 - Current

Teacher Assistant

Headstart
08.2012 - 09.2018

Administrative Assistant

Behavior Health Group
01.2012 - 01.2013

Restaurant Server

Ryans Steak House Buffet
01.2010 - 01.2012

Sales Associate

Dollar General
01.2009 - 01.2010

Sales Associate

Shoe Show
01.2008 - 07.2008

Tennessee College of Applied Technology

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Jennifer Wickings