Jennifer Wiegand

• Manage and oversee day to day operations. Ensuring proper communication between departments. Manage budget, assist with budget development, control expenses, forecasting revenue property expenses.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Flex budget as needed.
• Audit reporting processes to track progress towards organizational objectives accurately.
• Track and monitor KPI's. Analyze market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully. Implement strategies to increase sales and profitability. Assist marketing in developing campaign's to capture new and keep loyal guests.
• Drove revenue growth on 5 of our 9 properties by identifying and penetrating new market segments with tailored marketing strategies.
• Develop events and activities to promote stays. Cultivate relationships with guests(Loyalty Program), vendors(Preferred Partnership),
• Maximized efficiency by coaching and mentoring personnel on Owners goals and mission. Implement industry best practices, company policies and procedures. Conduct employee reviews, set employee goals and incentives. Ensure staff is up to date on training, safety meetings, emergency procedures.
• Manage social media platforms. Address social media reviews, customer complaints and feedback with immediate action.

• Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
• Assisted General Manager-Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
• Oversee Front Office operations. Ensuring customer service and care. Elevating guest standards and experience.
• MOD during General Managers Absences. Oversee all departments. Worked with department heads to ensure communication and that we were up to standard with safety, training and sop's.
• Managed Events and Activities during the absence of an Event Coordinator, contracted entertainers, vendors. Executed and assisted our F & B department with menus, food costs, vendors and suppliers. Executed seasonal and annual events.
• Managed Group sales-Identified new travel groups, Initiated outreach, developed personalized contracts. Identified trends and opportunities to promote repeat visits. Developed marketing strategies and managed all groups on property. Created activities and developed themed events. Contracted vendors and entertainers.

I developed our Annual Wagon Master Roundup. This event was created to gather the leaders of different travel groups from around the U.S. to our resort. Giving the leaders the opportunity to see what we have to offer with a fun filled weekend of events. Our first year our cost was $15,000. From that, we were able to generate an additional $150,000 in group contracts for the year.

I developed our Annual Winter Wonderland. This event takes place each December. An event filled weekend generating an additional $50,000 after costs each year.

• Planned and prepared work schedules for 26 employees. Created projects and assigned employees to specific duties.
• Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.

• Manage and oversee day to day operations. Ensuring proper communication between departments. Manage budget, assist with budget development, control expenses, forecasting revenue property expenses.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Flex budget as needed.
• Covid-Converted to no touch remote check in. Maintained the property upkeep and quality control with a skeleton crew. We were able to retain guests with these safe and efficient procedures. Within 3 months of covid we were generating higher occupancy and revenues then the previous year.
• Audit reporting processes to track progress towards organizational objectives accurately.
• Track and monitor KPI's. Analyze market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully. Implement strategies to increase sales and profitability. Assist marketing in developing campaign's to capture new and keep loyal guests.
• Develop events and activities to promote stays. Cultivate relationships with guests(Loyalty Program), vendors(Preferred Partnership),
• Maximized efficiency by coaching and mentoring personnel on Owners goals and mission. Implement industry best practices, company policies and procedures. Conduct employee reviews, set employee goals and incentives. Ensure staff is up to date on training, safety meetings, emergency procedures.
• Manage social media platforms. Address social media reviews, customer complaints and feedback with immediate action.

• Assisted in developing and launching the reservation center, implementing effective strategies and tactics to increase and generate more bookings.
• Established call monitoring processes to effectively monitor and manage call volume and flow.
• Facilitated seamless communication between corporate office and property associates to ensure exceptional customer service and meet guest expectations.
• Implemented retention strategies by creating targeted incentives and goals.

• Increased customer satisfaction by providing personalized recommendations and attentive service.
• Improved guest loyalty by resolving customer issues promptly and professionally.
• Conducted daily audits of accounts and charges for accuracy.
• Provided assistance in training new team members, fostering a collaborative work atmosphere for improved productivity and retention.
• Assisted with all group sales. Developed individual contracts. Point of contact for travel groups. Promoted entertainers and vendors. Cross property promotions and events. Encouraging participation of property events.