Jennifer Wiggins
Alexandria,AL
Summary
Results-focused professional with a track record of success in executing and delivering technology initiatives through cross-functional teams. Skilled in communication and contributing to key partnerships, projects, and team objectives across telecom, network, NOC, and vendor management. Achieves positive impact on business outcomes.
Overview
21
21
years of professional experience
Work History
Network System Specialist III
Motion Industries
Irondale, AL
10.2019 - Current
- Executed tasks involving hardware and software installations, upgrades, repairs, and maintenance for computer systems.
- Played an integral role in the successful execution of projects through effective collaboration with team members.
- Provided technical assistance by addressing user inquiries, troubleshooting problems, and resolving issues.
- Contributed to the development of IT strategies focused on operating systems administration.
- Configured and maintained routers, switches, firewalls, wireless networks, and other network devices.
- Managed the coordination of installation projects and service agreements with third-party providers to optimize project timelines and customer satisfaction.
- Provided troubleshooting and testing support for network systems.
- Coordinated and collaborated with colleagues to ensure successful completion of project work and support functions.
- Ensured effective resolutions to issues through knowledgeable support, escalations, and quality service.
Manager of Business Development
Specialty Services LLC
Oxford, AL
04.2013 - 10.2019
- Established partnerships with vendors to expand reach into new markets and industries.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Negotiated contracts with customers, ensuring all terms were met in a timely manner.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Coached, developed, and motivated team to achieve revenue goals.
Payroll Specialist
Specialty Services, LLC
Oxford, AL
03.2003 - 04.2013
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Managed and maintained database for invoicing and accounting reconciliation.
- Administered payrolls to ensure precise and punctual payment of employee wages.
- Ensured accuracy and compliance through ongoing audits of payroll records.
- Efficiently addressed employee payroll questions and issues through email, phone, and face-to-face interactions.
- Processed and distributed paychecks and earnings statements.
- Prepared and balanced end-of-period reports, ensuring accuracy in financial records.
Education
Bachelor of Science - Marketing
Jacksonville State University
Jacksonville, AL05-2003
Skills
- Project Management
- Teamwork and Cooperation
- Effective Communication
- Goal Setting and Achievement
- Vendor Management
- Troubleshooting and diagnosis
- Network repairs and maintenance
- Technical knowledge
- LAN/WAN
- Proficient in Microsoft Office
- Problem Identification and Problem Solving
- Organization
- Decision-Making
Timeline
Network System Specialist III
Motion Industries
10.2019 - Current
Manager of Business Development
Specialty Services LLC
04.2013 - 10.2019
Payroll Specialist
Specialty Services, LLC
03.2003 - 04.2013
Bachelor of Science - Marketing
Jacksonville State University