Jennifer Wike
Kannapolis,NC
Summary
Experienced Ophthalmic Medical Technician with a strong focus on patient education and collaborative care. Expertise in diagnostic testing, retina and cataract evaluationd and surgical support, driving improved patient satisfaction and operational efficiency. Cross trained as Tech, Scribe, Surgery and special Testing gives me a wide variety of ophthalmic experience.
Overview
33
33
years of professional experience
Work History
Ophthalmic Medical Technician /Ophthalmic Scribe
Cabarrus Eye Center
Concord NC
12.2022 - Current
- Conducted comprehensive patient eye examinations using advanced diagnostic equipment. Including special testing (ON and MAC Scans, GDX and Visual Field Testing).
- Assisted ophthalmologists in performing various procedures including injections, ensuring patient comfort and safety.
- Managed patient records and documentation in compliance with HIPAA regulations.
- Educated patients on pre- and post-operative care instructions for surgical procedures.
- Collaborated with clinical team to enhance workflow efficiency and improve patient service delivery.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages. Autoclave surgical instruments.
- Implemented process improvements that streamlined clinic operations and reduced patient wait times.
Medical Front Desk and Insurance Specialist
Foot And Ankle Associates Of North Carolina
Concord, NC
02.2022 - 12.2022
- Processed insurance claims efficiently, ensuring compliance with regulations and accuracy in documentation.
- Collaborated with healthcare providers to verify patient eligibility and coverage details prior to treatments.
- Managed patient inquiries regarding insurance benefits, resolving issues promptly to enhance satisfaction.
- Utilized electronic health record systems for accurate data entry and claim submission tracking.
- Coordinated with billing department to ensure timely processing of payments and account reconciliations.
- Patient Check in and out, gathering all information, making copies, taking payments and make follow up appointments
Administrative Assistant
Bridge to Integrated Living
Concord, NC
09.2021 - 02.2022
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Check in and check out patients, take payments, verify insurance, lab samples made follow up visits, balanced payments and drop off lab samples for the physician daily.
Certified Ophthalmic Assistant
CEENTA
Charlotte, NC
03.1995 - 07.2002
- Assisted in conducting preliminary eye examinations and tests to support efficiency of patient care.
- Educated patients on post-operative care and preventative measures to enhance overall eye health.
- Managed patient appointments, ensuring streamlined scheduling and improved workflow within the clinic.
- Collaborated with ophthalmologists to optimize patient treatment plans and ensure accurate documentation of findings.
- Developed patient education materials that increased understanding of ocular conditions and treatments offered in practice.
- Oversaw inventory management of ophthalmic supplies to maintain optimal stock levels and reduce operational delays.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Aided visually impaired patients by recommending appropriate low-vision aids based on their specific needs and abilities. Ran low vision clinic after receiving certification and dispensing low vision aides.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Identified issues during preliminary exam and addressed concerns with physician.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
Administrative Assistant /Medical Transcriptionist
Applied Psychological Services
Concord, NC
09.1994 - 03.1995
- Managed scheduling and coordination of appointments for multiple practitioners.
- Streamlined office procedures to improve workflow efficiency and reduce delays.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Provided comprehensive administrative support, ensuring seamless daily operations.
- Implemented electronic record-keeping system, increasing data accuracy and accessibility.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Transcribed medical reports with high accuracy and attention to detail.
- Accurately documented medical dictation to record patient care records.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Applied medical terminology related to provider-specific treatments and techniques.
- Performed age related testing for physician follow up at assisted patient facilities.
- Billing for patient to Medicare Systems
Ophthalmic Scribe
Drs Bobbitt and Gable
Concord, NC
03.1993 - 09.1994
- Documented patient histories and chief complaints to enhance physician efficiency.
- Assisted in medical examinations by accurately recording data and observations.
- Utilized electronic health record systems for efficient patient management and documentation.
- Coordinated communication between patients and healthcare providers to streamline workflows.
- Contributed to a positive patient experience, providing compassionate assistance during eye examinations and answering questions as needed.
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Improved patient care by accurately documenting medical histories and examination findings.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- FAA testing and referrals to medical specialist as needed
Education
Associate of Science - Medical Coding And Billing
Penn Foster Career School
Scranton, PA11-2019
Associate of Science - Surgical Technologist
Lenoir Community College
Kinston, NC05-1992
Associate of Science - EMT
Pitt Community College Greenville NC
Greenville, NC06-1990
Associate of Science - General Studies
AL Brown High School
Kannapolis, NC06-1987
Skills
- Ophthalmic terminology
- Surgical assisting
- Diabetic retinopathy monitoring
- Macular degeneration detection
- Manual refractions
- Diagnostic testing
- Ophthalmologist support
- Retinal procedure assistance
- Ophthalmology testing
- Optical coherence tomography
- Ophthalmic instrument maintenance
- Cataract evaluation proficiency
- Intraocular pressure measurement
Timeline
Ophthalmic Medical Technician /Ophthalmic Scribe
Cabarrus Eye Center
12.2022 - Current
Medical Front Desk and Insurance Specialist
Foot And Ankle Associates Of North Carolina
02.2022 - 12.2022
Administrative Assistant
Bridge to Integrated Living
09.2021 - 02.2022
Certified Ophthalmic Assistant
CEENTA
03.1995 - 07.2002
Administrative Assistant /Medical Transcriptionist
Applied Psychological Services
09.1994 - 03.1995
Ophthalmic Scribe
Drs Bobbitt and Gable
03.1993 - 09.1994
Associate of Science - Medical Coding And Billing
Penn Foster Career School
Associate of Science - Surgical Technologist
Lenoir Community College
Associate of Science - EMT
Pitt Community College Greenville NC
Associate of Science - General Studies
AL Brown High School
Low Vision Certification, EMT and CPR and Surgical Tech and Medical Coding Certificates
I received certificates for Surgical Technology, Basic EMT, CPR, OA Low Vision and Medical Billing and Coding certificates. My JCHAPO certification has expired but I am certainly willing to renew my class and certificate if applicable