Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Wikoff

Wildwood

Summary

I have been working in the medial field for a very long time and I really like working with patient's and their families. I enjoy helping patients with what they may need. I like dedicating my work life into helping others. I am a very hard working woman. I'm organized, proficient, clean, punctual, driven and have a great work ethic.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Delcare PA
02.2024 - 01.2025
  • I worked in the front office as check out
  • I also did check in when needed and collected co-pays and or balances
  • I scaned patients insurance cards, hippa forms, consent forms all medical documents that need to go into the patient's charts
  • Upon check out I would schedule patients lab appointments and the follow up with the physician
  • I would also send in prescription refills for patients
  • I sent referrals over to other specialist
  • I answered a multi phone line system
  • I also did incoming faxes and filed them into the correct patients charts
  • I sent outgoing faxes from the physicians to other facilities
  • I took in new patients and got them started with their paperwork and insurance cards and scheduled them with the provider

Appointment Scheduler/Care coordinator

MY BROTHER'S KEEPER
05.2023 - 11.2023
  • Company Overview: It was a brand new company just starting when I got hired on
  • I worked in the front office scheduling our Care Givers to clients based on the needs of the clients and the hours needed to be seen
  • I was then move to assist with one of the nurses at one of the Rehabs to talk with patients and their families on any needs they need at home that our company could assist with
  • I would sit down one on one and talk to them about My Brother's Keeper and what we provide and how it could benefit them
  • I also would help answer any financial question they may have
  • I attended local Alzheimer's and Dementia groups answering questions from clients about our community resources center
  • It was a brand new company just starting when I got hired on

Transitional Care Coordinator

Premier Medical Associates P C
11.2017 - 08.2019
  • I made spreadsheets of all of the practices patients the were lacking follow up appointments either lack of Hospital follow ups or if they haven't been seen in a long time
  • I would call different patients and families each and everyday to get them back on the schedule to be seen
  • I would make calls to confirm their new upcoming appointments
  • I'd also make calls to some of the patients that didn't have the necessary access to come pick up their prescriptions and off them our free delivery right to their home
  • I met with some of the doctors in the group to go over any obstacles that they might come across that I could assist with

ER Secretary

The Villages Regional
06.2016 - 04.2017
  • I answered multiple phone lines coming in to the ER
  • I also made several outgoing consult calls to other Physicians for the ER doctors
  • I put together all medical records from the patients paper charts and EMR to send patients to other trauma hospitals
  • I set up either Air transport or EMS
  • I put in orders from the physicians to admit patients up to center floors
  • I completed paperwork for discharges from the ER either back home or back to the rehab the may have come from
  • I also put in any and all dietary needs for patients from the cafeteria if needed
  • I helped nurses with room changes
  • Worked side by side with the ER doctors on what they needed done

Discharge Coordinator

The Village Regional Hospital
08.2011 - 06.2016
  • I worked in Case Management
  • I worked side by side with Case Mangers on a daily basis
  • They would inform me of patients that were being discharged to either a Rehab facility, home with Home Health, or to be transferred to another hospital
  • I spoke with patients and their families about their choices based on their insurance
  • I would have them sign a Hippa form allowing me to send their documents to their choice facility
  • I called the insurance companies to get authorization's for the different facilities approved
  • I would then send all of the medical records to their choice facilities
  • I also arranged EMS transport to other hospitals
  • I set up any DME equipment needed for the patient to go home with

Education

Some college - Health Science

Trident Technical College
North Charleston, SC
04.1996

High school diploma -

Summerville High School
Summerville, SC
05.1992

Skills

  • Medical Terminology
  • Anatomy Knowledge
  • Medical Records
  • EMR Systems
  • Medical Scheduling
  • Vital Signs
  • Medical Office Experience
  • HIPAA

Timeline

Front Desk Receptionist

Delcare PA
02.2024 - 01.2025

Appointment Scheduler/Care coordinator

MY BROTHER'S KEEPER
05.2023 - 11.2023

Transitional Care Coordinator

Premier Medical Associates P C
11.2017 - 08.2019

ER Secretary

The Villages Regional
06.2016 - 04.2017

Discharge Coordinator

The Village Regional Hospital
08.2011 - 06.2016

Some college - Health Science

Trident Technical College

High school diploma -

Summerville High School

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Jennifer Wikoff