Jennifer Wilds
Aurora,CO
Summary
Talented Kitchen Manager with a proven track record of effectively monitoring inventory, leading teams, and ensuring food quality. Skilled in training and supervising kitchen personnel on proper cooking techniques. Highly organized and motivated employee, adept at applying time management and organizational skills in diverse environments. Seeking entry-level opportunities to further develop skills and contribute to company growth. Previous experience as a Mail Carrier with USPS provided valuable insights into the importance of perseverance and adaptability, despite challenging weather conditions. Although this specific career path was not the right fit, it served as a valuable learning experience.
Overview
21
21
years of professional experience
Work History
Mail Carrier
USPS
08.2022 - 10.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Kitchen Manager II
Cherry Creek Schools Food And Nutrition
06.2019 - 01.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Received, organized and rotated paper goods and food ingredients.
Training Specialist
Amazon
05.2017 - 06.2019
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Identified and communicated to management regarding areas needing additional training.
- Tracked attendees, participation and understanding of course material.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed warehouse system updates to increase productivity and reduce errors.
Special Accounts Representative
Corporate Express, Staples
04.2004 - 07.2008
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Executed up to 50-60 outbound calls each week to existing customers, resulting in 78% increase in sales.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Recommended improvements to products and services to mitigate complaints.
- Set up and activated customer accounts.
Education
Some College (No Degree) - Business Administration
Olympic College
Bremerton, WAJefferson High School
Wheat Ridge, CO2025
Skills
- Portioning understanding
- Diverse beverage knowledge
- Training
- Vendor relations
- Communication
- People skills
- Customer service
- Friendly, positive attitude
- Team management
- Computer skills
Timeline
Mail Carrier
USPS
08.2022 - 10.2024
Kitchen Manager II
Cherry Creek Schools Food And Nutrition
06.2019 - 01.2022
Training Specialist
Amazon
05.2017 - 06.2019
Special Accounts Representative
Corporate Express, Staples
04.2004 - 07.2008
Some College (No Degree) - Business Administration
Olympic College
Jefferson High School
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